Crazyface
Tour Winner
I'm off to play a "top" course this weekend and currently I'm not impressed with them. I won't say where and why yet, just very bad vibes thus far.
Worried
- Thread starter Crazyface
- Start date
fundy
Ryder Cup Winner
why bother posting then?
USER1999
Grand Slam Winner
Why not just turn up with no expectations. You might enjoy it.
Or cancel now, as it is clear that what ever happens, you won't.
Or cancel now, as it is clear that what ever happens, you won't.
Crazyface
Tour Winner
I will reserve full judgement until afterwards. It's just the two calls I've made I didn't get the professional response I would have expected. And it looks as though I'm gonna get wet too.
Oh and posted up coz I'm bored to death at work.
Oh and posted up coz I'm bored to death at work.
USER1999
Grand Slam Winner
Got to admit, I have never judged a golf club / course by the phone manner in their office, but every day is a school day.
MegaSteve
Tour Winner
Interesting that, in business, the 'first call' can often have a lot of importance... First impressions and all that...
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Crazyface
Tour Winner
Exactly. After the second call, I'm wondering if everything else is as unprofessional. It had better not be.
IanM
Journeyman Pro
- Joined
- May 18, 2009
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- 14,612
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- Monmouthshire, UK via Guildford!
I can think of several golf clubs who don't give a "warm fuzzy feeling" over the phone, but I love the courses!
USER1999
Grand Slam Winner
My favourite response was a club in Florida. They had to answer the phone with:
Good morning, it's a beautiful day at The Bobcat Trail.
Conversation then went:
Oh, hello, how's the weather this morning.
It's hammering down with rain. All day.
Good morning, it's a beautiful day at The Bobcat Trail.
Conversation then went:
Oh, hello, how's the weather this morning.
It's hammering down with rain. All day.
Orikoru
Tour Winner
From one phone call you jump to this conclusion? You spoke to one person, who may or may not be having a bad day, or just an unfortunate telephone voice. How can that possibly be any reflection on the course itself? What nonsense.Exactly. After the second call, I'm wondering if everything else is as unprofessional. It had better not be.
GreiginFife
Money List Winner
Orikoru
Tour Winner
Was potentially the same person answering both times though?
Are you now more worried because Sol has left Macclesfield? 
I've had clubs ignore emails, be miserable on the phone etc but that just involves backroom staff. Hopefully the course, the welcome in the pro shop and in the bar make up for it. If they are all miserable then just don't go back there again
I've had clubs ignore emails, be miserable on the phone etc but that just involves backroom staff. Hopefully the course, the welcome in the pro shop and in the bar make up for it. If they are all miserable then just don't go back there again
GreiginFife
Money List Winner
Not sure that really matters. Its still two instances of poor service. I wouldn't judge the course on it, from a golf perspective, but I would certainly have reservations about giving my hard earned to such a place based on poor service.
Businesses need to learn, especially i saturated markets, that service and quality of product is more likey to be used as a differentiator than cost alone.
It's my daily fight with the companies that I have as clients in my day job
Businesses need to learn, especially i saturated markets, that service and quality of product is more likey to be used as a differentiator than cost alone.
It's my daily fight with the companies that I have as clients in my day job
Depends on what I am looking for. If it's a "top" course then I'm solely interested in playing the course and will judge my opinion on the welcome I get on the day. If I was looking at membership or a society booking and had two bad experiences by phone it may put me off more so but even then providing my needs are met I would be likely to put it down to one of those things
SwingsitlikeHogan
Major Champion
Unfortunately the response I got on a call enquiring about membership that I made to Hankley Common when looking to join a club, turned me completely off applying...it was snooty and dismissive...they sounded not at all interested in my enquiry, and so I didn't consider HC further at that point.
I did not know that HC was not a bad course - maybe I would have persevered if I had known.
I did not know that HC was not a bad course - maybe I would have persevered if I had known.
D
Deleted member 15344
Guest
Will depend on the course but even then I couldn’t really care , I’m there to play golf - as long as the course is in great condition etc I’m not bothered if they just grunt.
The pro at RSG is the most miserable person I have met in a golf club - it doesn’t detract from the course
The pro at RSG is the most miserable person I have met in a golf club - it doesn’t detract from the course
GB72
Money List Winner
This would give my some degree of concern. Yes, I know that it is the course that is the star of the show but if you are playing a top course, you would expect the service levels to match the course in levels of care and professionalism. If you are spending decent money on a day's golf (And the OP does not mention cost I appreciate) then the experience of dealing with the club can help build, or in this case lessen, expectations. If I have had great service when booking then I am going to head to the course relaxed and looking forward to a great day. If the experience is pretty bad in the build up then it can feel like there is a lack of care and attention and you are just another punter.
GB72
Money List Winner
I have had this at so many clubs that I have enquired about joining (though quite a few never even bothered to reply to emails or return calls). It is a failing at a number of clubs that there is an expectation that the prospective member should be trying to persuade the club that they should be allowed to join rather than the club try and attract the prospective member. All well and good if you are at full membership with a waiting list but many clubs have learned that this situation does not last forever and that prospective members have a long memory about how they were dealt with in the past. Remember one club I enquired with when I was possibly relocating. Advised them that I worked full time, would normally only play at weekends and was looking to see what they had in the way of weekend comps and roll ups as I would be joining on my own. After much chasing for a response I was told that I would have to take a 5 day membership for several years first (it was appreciated that I would rarely be able to play in that time but I would be invited to play in the occasional weekend comp) and after that period I would have a chance to be invited to take a 7 day membership. That was unless I was a current county level golfer then I could join on seven day membership straight away.
MegaSteve
Tour Winner
Are you now more worried because Sol has left Macclesfield?
I've had clubs ignore emails, be miserable on the phone etc but that just involves backroom staff. Hopefully the course, the welcome in the pro shop and in the bar make up for it. If they are all miserable then just don't go back there again
If you are likely to be answering the 'phone to potential 'clients' then (I would suggest) you aint "backroom staff"...
