Wilson-Staff...no customer service?

[THJahar]

Well I posted a request a few weeks ago about a replacement headcover for my WS Fybrid 21 Degree 3 Iron replacement.
I was asking if anyone knew where I could buy one from. (I want all my headcovers to match)
Well I sent an email off to wilson-staff asking if I could buy one direct from them (OK to be honest I was hoping they might just send me one)
Waited a couple of weeks...no response.
So being actually quite happy to buy a replacement, I asked at my local golf shops but not of them had the actual version, although Direct-golf did give me an old fybrid cover for a 3 wood that would do in the interim.
So I sent another email off to Wilson-Staff asking if they had a list of suppliers that could sell me one as I was coming up empty online.
Waited a couple of weeks...still no response, not even an aknowledgement of the email (I sent it to both email addresses you can us for amersports UK)
So I did the next best thing because surely this is a frequent problem...people wanting replacement branded headcovers, and I scoured their site...nope nothing, no mention.
So my question is this, is it just Wilson-staff that is useless, or is it difficult to get replacement headcovers off other companies as well?

 

[slugger]

took 2 seconds to find this

http://cgi.ebay.com/NEW-WILSON-STAFF-FYB...117221004r10737

 

[viscount17]

now you know where it went

 

[THJahar]

took 2 seconds to find this

http://cgi.ebay.com/NEW-WILSON-STAFF-FYB...117221004r10737

Yup seen it...$15 dollars plus $12 dollars shipping, plus tax import etc (If they grab it at customs)
Without tax thats £16.75 (I can buy a 'new' old style hybrid for 60 quid!)
I'd hope to pay 5-9 quid for a head cover not that much!

 

[HomerJSimpson]

I do think its sad that Wilson didn't even respond. Have you tried calling customer services directly rather than sending an e-mail

 

[madandra]

Email them again and tell them if you will write a leter for the letters page in GM telling about their shoddy customer care service.

 

[GB72]

Or post a link to this thread. That may work

 

[RGDave]

Email them again and tell them if you will write a letter for the letters page in GM telling about their shoddy customer care service.

Good call.

AND, phone them. Sometimes companies simply never respond to emails ('cause they get so many time-wasters).