The power of social media

[Deleted Member 1156]

Took to twitter today to try to shame a large retail organisation into resolving a 2 week old delivery issue. Numerous calls to their helpdesk, put on hold, broken promises to call me back, issue not being progressed etc etc.

1 tweet later and suddenly they DM and all over me like a rash! Looks like social media is good for something

 

[stokie_93]

Took to twitter today to try to shame a large retail organisation into resolving a 2 week old delivery issue. Numerous calls to their helpdesk, put on hold, broken promises to call me back, issue not being progressed etc etc.

1 tweet later and suddenly they DM and all over me like a rash! Looks like social media is good for something

.

I always use Twitter to lodge complaints.
Works every time, complained on twitter about my car garage and had a tweet back within 5 minutes despite nothing getting done for around 2 weeks following calls/emails.

The last thing companies want is negative feedback out in the open.

 

[Deleted Member 1156]

I'm going to tweet about people who quote the full post when they are the first person to reply

 

[stokie_93]

I'm going to tweet about people who quote the full post when they are the first person to reply

.

what about people who quote the posts of the only other person in the thread? :ears:

 

[guest100718]

welcome to the 21st century....

 

[SwingsitlikeHogan]

welcome to the 21st century....

See Netflix series Black Mirror S3/Ep1 "Nosedive" and S3/Ep6 "Hated in the Nation"

 

[Doon frae Troon]

It's certainly gathering.

Wings over Scotland annual fundraiser has raised just short of £100,000 in two days. [target £45k]
£87,000 in a month last year

 

[Imurg]

Took to twitter today to try to shame a large retail organisation into resolving a 2 week old delivery issue. Numerous calls to their helpdesk, put on hold, broken promises to call me back, issue not being progressed etc etc.

1 tweet later and suddenly they DM and all over me like a rash! Looks like social media is good for something

They weren't delivering a boat load of dodgy RayBans were they..😂

 

[HomerJSimpson]

I've done it a few times, most notably when Redrow were taking forever to put the roof on our new build, saying there was a national shortage of tiles. On Twitter and had the UK Customer Service manager phoning me by 10.00 and men back working the same day. Shame they still bodged it and the roof leaked with the first rain we had after we moved in. More tweets, damage repaired and a nice cheque as an apology

 

[Slab]

I commented around this on another thread. It’s obviously a very useful tool for getting a response/action but the interesting thing for me is that (as more people are finding out) it doesn’t even matter whether the grievance is genuine

Providing joe public wants to rant/complain because he feels hard done by, regardless of whether its true (& obviously leaving out anything that might indicate joe is in the wrong) he’ll post away and get a reaction/resolution in an effort to have the post removed

I wonder where it’ll lead




Disclaimer: dear reader, don't even stick that foot into the stirrup of your high horse. Yes of course any business failing on its commitments should be held accountable, that's not what I'm talking about