timd77
Assistant Pro
Didn’t know that about eBay offering full compo, will check it out, thanks ??
Selling clubs on eBay - postage/compensation costs
- Thread starter timd77
- Start date
Didn’t know that about eBay offering full compo, will check it out, thanks ??
Maninblack4612
Tour Winner
I use Packlink / Hermes because high delivery costs really do put off potential buyers, including me. I have had one instance where a set of irons were lost & three out of 5 packages I sent on the same day arrived with the contents missing. In all these cases I was reimbursed in full. In fact, in the cases of the missing contents, both Packlink & the insurers both reimbursed the P & P costs so I actually made a profit.
Once, Hermes charged me extra because a package was allegedly too long. I made a claim via PayPal, which Hermes didn't contest & I got my money back.
Having had similar problems with Royal Mail I am happy to continue my love / hate relationship with good old Hermes, they may be unreliable but at least they're cheap & unreliable.
Once, Hermes charged me extra because a package was allegedly too long. I made a claim via PayPal, which Hermes didn't contest & I got my money back.
Having had similar problems with Royal Mail I am happy to continue my love / hate relationship with good old Hermes, they may be unreliable but at least they're cheap & unreliable.
howbow88
Hacker
The problem with Hermes is that as I understand it, if the guy delivering doesn't deliver the item, they won't get paid for it. That's why the parcels are often left in 'safe places' like under your doormat, in a bin, behind a bush, etc 
But I don't think it is just Hermes who do this, in fairness.
I have used them previously without any issues... But I have ordered things online that have used Hermes, and things have gone walkabout.
But I don't think it is just Hermes who do this, in fairness. I have used them previously without any issues... But I have ordered things online that have used Hermes, and things have gone walkabout.
rudebhoy
Q-School Graduate
My daughter ordered some clothes before we went on holiday. They never turned up on time, so she resigned herself to getting them when we returned. We got back to find a card from Hermes thru the door saying they had been left in the recycling bin. Looked in the bin, it was empty. Turned out our helpful next door neighbour had put the bin out when we were away.
Phoned the tip, no parcel. Contacted Hermes who were not interested and refused any compensation.
Phoned the tip, no parcel. Contacted Hermes who were not interested and refused any compensation.
KenL
Tour Rookie
Surely the vendor has to compensate?
jim8flog
Journeyman Pro
It is in both companies terms and conditions to which you agree before using the service
Hermes state leaving in 'safe place' is deamed to have fulfilled the contract.
Paypal/ebay say if a tracked service is used the seller has fulfilled their contract.
If you see the seller uses a delivery company you do not like you can chose not to buy from them.
KenL
Tour Rookie
Putting items unsecured in a re-cycling bin is not a "safe place".
jim8flog
Journeyman Pro
In the contract T&Cs
Hermes definition of a safe place
“Safe Place” means a location which is not an exposed doorstep or otherwise in public view.
rudebhoy
Q-School Graduate
if you were the vendor in my example, and had sold thru ebay, would you feel obliged to compensate the buyer, or would you think the carrier was at fault and should compensate?
KenL
Tour Rookie
???
tomshanks
Hacker
From memory I think UPS offer a good option for slightly higher value gear although in my area the drop off points are few and far between
