123*
Hacker
Hi all,
Apologies in advance for the lengthy post.
I appreciate that Scottsdale has a very good reputation and solid following so accept I may get some stick!
However, I haven’t exactly been overwhelmed with their service so far, reading TrustPilot also has some ‘mixed’ reviews.
I ordered a set of irons, they were due for delivery on Thursday, very happy with the service so far! Even better, I got an email on Tuesday morning saying they would be delivered the following day (Wednesday), I therefore took the opportunity to work from home that day to ensure I was in to collect the irons, they were designed to be a surprise so didn’t want that person seeing them!
At around 11 on Wednesday I got an email and text from Scottsdale stating my delivery had been changed to the Thursday as requested, I hadn’t requested anything so rang Scottsdale, apparently the phone lines had been taken down due to Covid, annoying but fair enough! Emailed instead and got a prompt response.
Apparently the box had came open during transit and the delivery company wanted to check with Scottsdale that everything was still as it should be before delivery. Scottsdale confirmed it was but the order would be delayed.
Obviously this was less than ideal but understandable. As the clubs were a present and I would be unable to stay at home for another day I asked Scottsdale if they could be delivered to my work, no problem, couldn’t be more accommodating.
Literally, 3 minutes after receiving the above confirmation I got an email through that the clubs had been delivered to my house. Surprise was therefore completely ruined and less than happy.
Got home and was presented with the unopened box, straight away it was obvious the box had been battered about, it was pretty much open on one side. It was held together by the smallest amount of tape, no surprise it had become dislodged during transit.
I then opened the box and to my amazement noticed the heads were completely unprotected, a small amount of bubble wrap which I assume was attached when sent was dislodged. As a result upon inspection almost every iron had been chipped or scratched in some way. Not great on a £850 set of irons.
The grips were also stained orange from the box, I assume from it being in some kind of moisture so the colour seeped through?
I contacted Scottsdale immediately asking them to rectify the situation and have yet to receive a response. Now I appreciate I’ve only left it a couple of days but it’s not a great look, when everything was going fine I was receiving a response within about 10 minutes.
Since my issue, radio silence, others are saying a lack of response too on TrustPilot so becoming slightly concerned.
Wondering if anyone else has had similar and what to expect? I don’t particularly like the idea of waiting ages for another set of irons but at the same time I don’t expect to spend that much money on damaged goods!
They have also tried to distance themselves from the initial issue during transit, implying it was more the fault of the delivery company, however, upon viewing the packaging it was sent in I am not exactly surprised there was an issue. Surely the bare minimum of sending something of that value and delicacy is that you cover it in bubble wrap?!
Thanks.
Apologies in advance for the lengthy post.
I appreciate that Scottsdale has a very good reputation and solid following so accept I may get some stick!
However, I haven’t exactly been overwhelmed with their service so far, reading TrustPilot also has some ‘mixed’ reviews.
I ordered a set of irons, they were due for delivery on Thursday, very happy with the service so far! Even better, I got an email on Tuesday morning saying they would be delivered the following day (Wednesday), I therefore took the opportunity to work from home that day to ensure I was in to collect the irons, they were designed to be a surprise so didn’t want that person seeing them!
At around 11 on Wednesday I got an email and text from Scottsdale stating my delivery had been changed to the Thursday as requested, I hadn’t requested anything so rang Scottsdale, apparently the phone lines had been taken down due to Covid, annoying but fair enough! Emailed instead and got a prompt response.
Apparently the box had came open during transit and the delivery company wanted to check with Scottsdale that everything was still as it should be before delivery. Scottsdale confirmed it was but the order would be delayed.
Obviously this was less than ideal but understandable. As the clubs were a present and I would be unable to stay at home for another day I asked Scottsdale if they could be delivered to my work, no problem, couldn’t be more accommodating.
Literally, 3 minutes after receiving the above confirmation I got an email through that the clubs had been delivered to my house. Surprise was therefore completely ruined and less than happy.
Got home and was presented with the unopened box, straight away it was obvious the box had been battered about, it was pretty much open on one side. It was held together by the smallest amount of tape, no surprise it had become dislodged during transit.
I then opened the box and to my amazement noticed the heads were completely unprotected, a small amount of bubble wrap which I assume was attached when sent was dislodged. As a result upon inspection almost every iron had been chipped or scratched in some way. Not great on a £850 set of irons.
The grips were also stained orange from the box, I assume from it being in some kind of moisture so the colour seeped through?
I contacted Scottsdale immediately asking them to rectify the situation and have yet to receive a response. Now I appreciate I’ve only left it a couple of days but it’s not a great look, when everything was going fine I was receiving a response within about 10 minutes.
Since my issue, radio silence, others are saying a lack of response too on TrustPilot so becoming slightly concerned.
Wondering if anyone else has had similar and what to expect? I don’t particularly like the idea of waiting ages for another set of irons but at the same time I don’t expect to spend that much money on damaged goods!
They have also tried to distance themselves from the initial issue during transit, implying it was more the fault of the delivery company, however, upon viewing the packaging it was sent in I am not exactly surprised there was an issue. Surely the bare minimum of sending something of that value and delicacy is that you cover it in bubble wrap?!
Thanks.