Request for opinions - Breakdown Cover…

[MendieGK]

I’m doing some work on how breakdown cover could be improved for customers (price not an option).

Could you please give me any views etc to help me with my presentation?

My main view is that is so bloody hard to understand easily what you’re paying for…..
literally any views appreciated

 

[fundy]

clear categories of what you are actually getting/paying for (car, driver, at home, tow, replace car etc etc)
expected wait times if you call someone out and what % of time those times are met
renewals at the same or similar price not at 2 or 3 times the next year (so you have to argue or jump to a new customer deal elsewhere)

 

[MendieGK]

clear categories of what you are actually getting/paying for (car, driver, at home, tow, replace car etc etc)
expected wait times if you call someone out and what % of time those times are met
renewals at the same or similar price not at 2 or 3 times the next year (so you have to argue or jump to a new customer deal elsewhere)

Legend thanks mate

 

[spongebob59]

clear categories of what you are actually getting/paying for (car, driver, at home, tow, replace car etc etc)
expected wait times if you call someone out and what % of time those times are met
renewals at the same or similar price not at 2 or 3 times the next year (so you have to argue or jump to a new customer deal elsewhere)

#3 . Should offer the best rate to all customers.Have used AA, RAC and Brittania and level of service has all been the same.

 

[Jamesbrown]

Mechanics wouldn’t like this but an Uber type map that shows location of your mechanic. I can’t think of much else to add.
I’ve been with RAC for years and the few times had to use them years ago they were always good.
I got three months free for loyalty this year too.

 

[Hobbit]

Cover is included with every single insurance policy sold in Spain.

 

[Rooter]

not bought it for years, it comes with my bank account (green flag, never used it) ((Touches wood))

I assume its there already when you buy, but a clear simple table of what is involved and what isn't based on cover level,

The app mapping how far your mechanic is would be good,

 

[jim8flog]

Mechanics wouldn’t like this but an Uber type map that shows location of your mechanic.

You get that with Green Flag