RBZ Stage 2 Driver Shaft Snapped

[nemicu]

Correct. 90%+ of shaft failures are down to misuse. Be it banging on the ground, snapping it over a knee, lobbing it in half with a sand wedge, leaning on it, jamming it in a car door, or otherwise treating it in a careless manner. The OP's dispute is indeed with the point of sale, but in any case AG will simply go with whatever TM says.

 

[Foxholer]

I am sure they don't design - them - to fail as such. I am also pretty sure that QC checks at the factory are pretty minimal. If iPhones and laptops are not fully QC checked (and they aren't) then I doubt that these shafts are either.

Nevertheless, there is a range of quality in all components, including shafts, and these are towards the dodgy end of that spectrum. With the product cycles spinning as fast at TM moves them, many of these may be with a second owner when failure occurs, and that person has probably bought it pretty cheap and will just junk it.

Just remember that there is a difference between quality of the product and quality of the manufacturing process. I'd venture to suggest that the manufacturing tolerances requires to produce these lower quality shafts are actually tighter - therefore higher quality - than the 'real deal' ones.

Same applies to other products. Tesco flimsy bags are actually made with tighter manufacturing tolerances, therefore to higher quality, than every item, except chips, in a Rolls Royce!

 

[corrupthalo]

Just an update to the saga. Played golf this evening and used my 3 wood to tee off and actually played quite well and finished with 35 points. While I was playing I had a missed call and voicemail from AG. Basically they have replaced the shaft of my driver in store and it's ready to pick up.

Have to give credit where it's due and thanks to AG for replacing it. Can't help but think they have looked at my spend instore and thought better to give me a shaft than lose the custom. To be honest I don't care why they replaced just happy they have. Let's just hope this shaft fares better than the previous one.

Thanks all

 

[palindromicbob]

Just an update to the saga. Played golf this evening and used my 3 wood to tee off and actually played quite well and finished with 35 points. While I was playing I had a missed call and voicemail from AG. Basically they have replaced the shaft of my driver in store and it's ready to pick up.

Have to give credit where it's due and thanks to AG for replacing it. Can't help but think they have looked at my spend instore and thought better to give me a shaft than lose the custom. To be honest I don't care why they replaced just happy they have. Let's just hope this shaft fares better than the previous one.

Thanks all

Good result then. Don't forget the bubble wrap from now on

 

[Ethan]

Just remember that there is a difference between quality of the product and quality of the manufacturing process. I'd venture to suggest that the manufacturing tolerances requires to produce these lower quality shafts are actually tighter - therefore higher quality - than the 'real deal' ones.

Same applies to other products. Tesco flimsy bags are actually made with tighter manufacturing tolerances, therefore to higher quality, than every item, except chips, in a Rolls Royce!

But manufacturing tolerances are not necessarily correlated with quality. You could measure out buckets of dung to the nearest +/- 0.1g rather than =/- 10g, but it is still dung.

 

[Foxholer]

But manufacturing tolerances are not necessarily correlated with quality. You could measure out buckets of dung to the nearest +/- 0.1g rather than =/- 10g, but it is still dung.

We are actually pretty much saying the same thing!

Just with alternative targets for what the 'quality' refers to (process or product) - and perhaps why.

Colin Chapman - Lotus creator - had an interesting approach to 'quality' (though it wasn't identified as such back then) in his obsession with reducing weight. Summarised as - If a part didn't break it was too heavy!

Great to see the OP got a result! Props to AG and TM for doing the 'right' thing - for whatever reason!