Powakaddy Freeway Digital - disappointed

[balaclava]

I am very disappointed with the Powakaddy Freeway Digital which I about 3 months back. I am disappointed because, after owning other electric trolleys and switching to Powakaddy (the most expensive) I thought I was buying a trolley from a company that had built upon years of experience to produce a piece of kit that was fit for purpose and a back-up system that included good after-sales service.

What's the problem? The centre of balance is wrong. It tips over backwards on anything more than a modest incline. This is further compounded by a situation whereby occasionally I hit the 'go' button and it (for reasons I don't know) it has built up stored power causing it to lurch forward and tip over backwards. I know this is minor stuff but it seems to me that getting the centre of gravity right is basic stuff and Powakaddy trades on a reputation for the best. I presume others here have the same trolley and are experiencing the same problem? My bag is a Callaway Euro-Lite cart bag which is lighter than standard cart bags but it is a cart bag.

I sent an email to Powakaddy a month back - no reply!!

 

[Alex1975]

I would have to say that sounds like a major floor to me. I guess it has a digital motor that I have not idea how works, maybe that is something to with the seeming build up of power. The centre of gravity is non forgiveable though!


I emailed Powakaddy a few weeks ago about a battery issue and they came back to me the same day with a response, wonder why they have not come back to you?

 

[Wolfman]

This is why i went for the Motocaddy S1 Pro however

They both have a tendency to tip over on a steep incline if not careful, mine has nearly done the same

My cart bag is the Motocaddy club bag, medium weight compared to the larger tour bags

 

[Matty]

I did some reading up about electric carts for my father in law. PowaCaddy do seem to get quite a lot of bad reports due to poor customer service. The design flaws are new to me though, I think we'll avoid this brand when we purchase, sorry you got a raw deal but thanks for warning others.

 

[Jensen]

I would take it back to the retailer from where it was purchased and tell them. I would either swap for a different powerkaddy or switch to another manufacturer.
The retailer is responsible as that's where you bought it and he's the agent, so get him to sort it out.

 

[ADB]

You want to speak to RickG - he had a solution.....

http://forums.golf-monthly.co.uk/showthread.php?41644-Powakaddy-anti-tilt-modification

 

[RGDave]

Can't help, I'm afraid but emailing is sometimes the worst way to deal with this sort of thing.
Put it in writing or phone them. I'm not condoning their lack of response, but can you imagine being a customer service agent and trying to decide which of the 1,000s to deal with. A lot of problems "blow over" and people give up. They know that (I suspect) and you can easily fall through the net.

 

[HomerJSimpson]

When HID worked at a golf club the pro shop often had members complaining about Powakaddy and units were often sent back for defects of breakages. I take a lot of notice of word of mouth (the forum is an essential buying guide) as its the best way to get unbiased and honest opinions and so wouldn't look at a Powakaddy.