Ping adjustable putters

t_osulliv

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Hi all
I'm a 1st time contributor but long time viewer. Anyway to the point at the start of the summer I purchased a Ping Scottsdale TR adjustable putter and I loved it but about 3 weeks ago I started to feel a slight wobble like the shaft was moving inside the grip. Although the grip wasn't moving up or down or freely spinning on the shaft it did give the feeling it was loose which as u can imagine was very off putting (excuse the pun ;-) ).I took it back to the shop I purchased it from and they said they would send it back to ping and I should get it back in about two weeks fixed or replaced as it's still under warranty. Fast forward to today I get the call my putter is ready for collecting. Glad to be getting my putter back I headed off to collect it and to my annoyance the putter was given back to me A. Not even fixed and B. the loose grip feeling was even worse than when I gave it in to be fixed in the first place. Has anyone else had this kind of problem with the adjustable ping putters or experienced this kind of bad customer service from ping.
 
I have one and not had a problem, apart from I can't use the bloody thing, not much help I know, but thought i'd mention it:blah:
 
I wonder what your cynical mind say if it wasn't a manufacturer that fills your bag ? TM for example ;)
 
I wonder what your cynical mind say if it wasn't a manufacturer that fills your bag ? TM for example ;)

I use to play TM And taking the TM Tour Preferreds out tomorrow so a mute point n'est pas. I think the majority on here would say Ping have a fantastic reputation and while errors and mistakes happen it seems unusual to send a club back and it to come back with exactly the same flaw hence my surprise. Or maybe you just like disagreeing with me :whistle::lol:
 
I use to play TM And taking the TM Tour Preferreds out tomorrow so a mute point n'est pas. I think the majority on here would say Ping have a fantastic reputation and while errors and mistakes happen it seems unusual to send a club back and it to come back with exactly the same flaw hence my surprise. Or maybe you just like disagreeing with me :whistle::lol:

Sorry it was too easy :D;)

And you are on the opposite scale of golfer too me so it's going to be hard to agree on things
 
Very rare for Ping not to give top quality service. My cynical mind would say did the retailer actually send it back or try to fix it themselves?

I wonder what your cynical mind say if it wasn't a manufacturer that fills your bag ? TM for example ;)

I'm inclined to agree with Homer, that is very out of character for Ping Customer Service.
 
Have had a Scottsdale TR Shea H since May (thanks Ping & GM) have adjusted its length more times than I would care to admit and absolutely ZERO problems.

Also would agree with Homer (for once) & Hawkeye that, based upon personal previous experience, Ping provide some of the best after sales service in the golf trade.
 
I won one earlier in the year and I've had no problems with it at all. Then again I adjusted it once and have left it since then. Putting still rubbish though, but that's not the putters fault.
 
Send Ping a email explaining the problem and serial number of club and I'm sure they will reply within 24 hrs. Great customer service normally
 
I think you should email ping. I've got the same putter and when adjusting it, I need to make sure its square. No problems with grip tho
 
Same as you mate. Last week my putter started to click on back swing. Took it back to American Golf and was told as you were that they would send back to Ping. its been a week since and waiting for the call. I will keep you updated.
 
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