Mr_T
Challenge Tour Pro
Registered for this yesterday so I could just make a simple transaction to Fish for his hybrid- how hard could it be I thought... boy was I wrong
Firstly I had to wait till today to ring them as they 'needed to ask a few questions', fine I thought I can live with waiting a day, I then had to talk to an automated machine for about 10 minutes which was frustrating but just when I thought I was finished I got put on hold whilst I had to wait to talk to some customer service person who then asked all these questions which seemed fairly irrelevant as to working out who I was... fairly bored by this point but I thought at least when its done I can just log on and make the transfer, but oh no I need a user id, which despite the fact that they just told me they'd confirmed my identity, they weren't allowed to tell me it over the phone? So now I have to wait 3 days for some login details to arrive in the post!
Not impressed, rant over. :rant:
Firstly I had to wait till today to ring them as they 'needed to ask a few questions', fine I thought I can live with waiting a day, I then had to talk to an automated machine for about 10 minutes which was frustrating but just when I thought I was finished I got put on hold whilst I had to wait to talk to some customer service person who then asked all these questions which seemed fairly irrelevant as to working out who I was... fairly bored by this point but I thought at least when its done I can just log on and make the transfer, but oh no I need a user id, which despite the fact that they just told me they'd confirmed my identity, they weren't allowed to tell me it over the phone? So now I have to wait 3 days for some login details to arrive in the post!
Not impressed, rant over. :rant: