Heads coming off new irons - refund ?

C

colint

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I had my Callaways nicked from Bearwood Lakes last year and replaced them with TM R9's in November last year.

At the first session on the range, the head flew off the PW never to be seen again. Sent them back to the retailer (reputable online, not dodgy) and they arranged for a replacement from TM after I returned the shaft.

Checked the others, all seemed OK. At a lesson a couple of weeks ago, the pro noticed the head coming loose on the 6 iron. Checked the set again and the 4 iron was the same. Couldn't be bothered going 2 - 3 weeks without them so repaired them myself.

Played today and the head flew off the 8 iron ! If it had hit someone they'd be dead. I know if I sent it back to the retailer they'd get it repaired, but I have zero confidence in them now, which is a shame as they're nice clubs. They are stored in a cool place, not subject to excessive heat etc so I can;t understand why the quality is so bad

Have I got grounds to ask for a refund ?
 
Definitely. Under the Sale of Goods Act they must be fit for the purpose they were bought for. I would be getting the whole set sent back. I noticed that the silver logo has come off and the plastic insert on the back of my 7 iron is working loose but touch wood not loose heads yet. Mind you they'll in reserve now I have the TP's. I'd get straight onto the retailer if I was you
 
Do not stand any of that we'll send them to TM nonsense. What they do with them is their business. Your contract is with them not TM, therefore they should replace every one with new as they are clearly not fit for purpose.Do not take any bull from them, they are obliged under the sale of goods act to replace faulty goods within the twelve month warranty period.

Subject:

Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation:

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
 
How can the so called "Bigger Brands" justify the prices they charge for that kind of junk.........
The whole reason i wouldnt buy them!!!!! :eek:
 
They will only repair them. Its been a faulty batch of glue or a set of Friday afternoon irons.

Just get your pro to re-glue them and that will put an end to your worries, I would imagine TM will only do the same for you!

Good luck though.
 
Once you start fixing them yourself could be hard to send them back as they could claim you made them worse. Personally I would have sent them back straight away and demanded a refund or a new set.
 
Thanks for the replies. I'm a bit concerned about how the repait I made would affect the warranty, but with the fault being in half the set I'll be suprised if they dig their heels in on that point. The more I think about them the more wound up I'm getting, so I'm up for a fight if that's the way it goes
 
my friend has had 2 of his TM's heads come off and sent the set back and got them all redone. He got a set of balls and a few TM pouches and a hat as an appology.glad I never went for the TM's now as it seems quite common.
 
I've never had a problem with any of my TM sets until the R9 and the logo and back plastic dampener coming loose on the 7 iron. The logo is cosmetic but I'll wait and see what happens as the black panel works itself off and if it affects the performance. Pretty sure it must do
 
I wouldn't know how they are to hit, I've never hit an iron off any part but the bottom edge or the hozel. Makes no odds to me really.
 
Now that I think about it, I played with someone in the medal last year whoes head flew off his TM burner driver at the 9th hole!! It was less than 48 hours old!

I think there may be a common denominator here!

Can you imagine darren clarke comming down the last at st Andrews in the open this year needing a birdie to win and the head flies off his driver!! Now that would be funny! (unless I had money on him!)
 
Now that I think about it, I played with someone in the medal last year whoes head flew off his TM burner driver at the 9th hole!! It was less than 48 hours old!

I think there may be a common denominator here!

Can you imagine darren clarke comming down the last at st Andrews in the open this year needing a birdie to win and the head flies off his driver!! Now that would be funny! (unless I had money on him!)
Click to expand...

I can imagine quite a few players needing a birdie to win, but I cant see DC being one of them :)
 
If it was me, I'd be calling TM directly and relay the story (might omit the home repair). They may refer you back to the retailer, but they have a reference, and you can then inform the retailer that you have discussed the issue with TM when you call him.

on a side note, I was having a lesson the week before last, and the pro noticed the head was working it's way off the shaft of my 7 iron (gap in the hosel about 6mm). These are not new clubs, nor are they TM. He told me that this is not unexpected if you practice on the range a lot, which I do. He repaired it for me for £2.
 
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