dufferman
Journeyman Pro
This review is a bit different I know, but I felt like I should leave a review for the service of my GoKart trolley. When I bought my GoKart I had heard about (and indeed seen via my father's GoKart) the high quality level of service GoKart provide - both physically servicing the trolley, and the customer service level.
I bought my trolley 2nd hand here on the forum. The trolley was in good condition, but being 4 years or so old it was in need of a refresh. It had a slightly loose cable, a bent electrode where the battery slots in, as well as some duct tape round the main body of the trolley. Then, one weekend, the on / off switch went, meaning the trolley was always powered up.
So I organised the pickup, service & re-delivery of my trolley. I went straight to the GoKart website and read about the service they offered - £99 for a full service and new 2 year warranty. Although this was a bit steep (I only bought the trolley for £70ish) especially since they charged a further £10 for a good sized box for the trolley to be delivered in, for the problem I had it was a must.
I arranged the pick up for Wednesday, where the DPD delivery van arrived, with said box, and took away my trolley.
I received a call Friday confirming they had it, and to arrange re-delivery. They had said online the turn-around was 1 week, so to be told they could deliver on Monday was a pleasant surprise.
I asked whether I needed to tell them about all the issues. "Oh no," the lady said, "we'll fully check the trolley". No problem I thought, I just hope they'll find everything.
When I got my trolley back yesterday I was shocked. I think they have sent me a brand new trolley!!!!
Everything, and I mean everything, has been replaced. Or so well cleaned it looks new. All the problems fixed, little things like the mud guard replaced as well as bigger things like a new rubber handle.
The wheels look new, as does the actual main body of the trolley. Like I say, it could have just been well cleaned, either way, I'm so impressed.
To know that, on top of all that they have done, I now have a full 2 year warranty on the trolley, I couldn't be more happy.
So the rumors are true, the service level GoKart provide is 2nd to none. I have full faith the trolley will keep me going for years on end, and with a replacement battery starting from the £70 mark, I'm confident I will not need to spend much more on the trolley for a long time.
Go Gokart!
I bought my trolley 2nd hand here on the forum. The trolley was in good condition, but being 4 years or so old it was in need of a refresh. It had a slightly loose cable, a bent electrode where the battery slots in, as well as some duct tape round the main body of the trolley. Then, one weekend, the on / off switch went, meaning the trolley was always powered up.
So I organised the pickup, service & re-delivery of my trolley. I went straight to the GoKart website and read about the service they offered - £99 for a full service and new 2 year warranty. Although this was a bit steep (I only bought the trolley for £70ish) especially since they charged a further £10 for a good sized box for the trolley to be delivered in, for the problem I had it was a must.
I arranged the pick up for Wednesday, where the DPD delivery van arrived, with said box, and took away my trolley.
I received a call Friday confirming they had it, and to arrange re-delivery. They had said online the turn-around was 1 week, so to be told they could deliver on Monday was a pleasant surprise.
I asked whether I needed to tell them about all the issues. "Oh no," the lady said, "we'll fully check the trolley". No problem I thought, I just hope they'll find everything.
When I got my trolley back yesterday I was shocked. I think they have sent me a brand new trolley!!!!
Everything, and I mean everything, has been replaced. Or so well cleaned it looks new. All the problems fixed, little things like the mud guard replaced as well as bigger things like a new rubber handle.
The wheels look new, as does the actual main body of the trolley. Like I say, it could have just been well cleaned, either way, I'm so impressed.
To know that, on top of all that they have done, I now have a full 2 year warranty on the trolley, I couldn't be more happy.
So the rumors are true, the service level GoKart provide is 2nd to none. I have full faith the trolley will keep me going for years on end, and with a replacement battery starting from the £70 mark, I'm confident I will not need to spend much more on the trolley for a long time.
Go Gokart!
