CRACKED CLUB HEAD

[Laopor520!]

I purchased a full set of G425 Ping irons approximately 2 years ago and have been very happy with them until now when I have discovered a crack through the centre of my 7 iron club face (see photos attached). I play on average 3-4 times a month and am now left with an incomplete set of clubs ! Can anyone provide any advice on this and is the distributor in the right to reject my claim ?

 

[Lucifer MorningStar]

Could be due to a bad casting causing weak spots. Have actually seen a few of these over the years with Ping,
My brother had it on his iron, different model to yours it’s no overly common but happens nonetheless.

He had his a similar about of time. The answer is to reach out to Ping directly or through and authorised Ping retailer, they’re pretty good and will usually either repair or simply replace the faulty iron.

 

[IanM]

Ping will usually replace things like this without question.

A few years ago, I had an issue with a set that they no longer stocked and I got the new model as a replacement. 20 years later there is still mostly Ping in my bag.

Go back to where you bought them...

 

[KenL]

Did you buy them brand new? If you did, you should ask the seller to get in touch with Ping on your behalf.

 

[Crow]

The face on these is supposed to be a "Hyper 17-4" stainless part mounted in the head, in my simple mind that's a separate element, the crack on your head suggests face and frame are a single casting, could it be a forgery?

G425 Irons

The PING G425 Irons’ variable-thickness face and internal geometry increase ball speed and flexing to launch balls higher and farther with great stopping power.

ping.com

 

[Redtraveller]

I have the i500 and had them well over a year (maybe more but can’t remember exactly now). The PW had an approx 5mm split. Took it back to the shop and they sent it back to Ping who just replaced it for me.

 

[Lucifer MorningStar]

The face on these is supposed to be a "Hyper 17-4" stainless part mounted in the head, in my simple mind that's a separate element, the crack on your head suggests face and frame are a single casting, could it be a forgery?

G425 Irons

The PING G425 Irons’ variable-thickness face and internal geometry increase ball speed and flexing to launch balls higher and farther with great stopping power.

ping.com

Won’t be a forgery even a quick google shows Ping have had several batches of these irons crack due to issues with the casting

 

[RichA]

Your claim is against whomever you purchased the irons from, not Ping.

If you bought them brand new then speak to the retailer and tell them that the 7-iron, having cracked within 2 years, is not fit for the purpose for which it was sold. They should contact Ping and sort you out.

If you bought them second hand from a reputable dealer like GC4C then contact them and they will sort something out.

If you bought them second hand from a private seller then there isn't much you can do. That's why they were cheaper than the previous two options.

 

[Bunkermagnet]

At 2 years old, I don't think its the retaillers responsibility, but the manufacturers. However, knowing the way Pingoperate, I would go through the retailler as they would be the best to liase with Ping and have it sent back for checking and hoepfully sorting. Ping wont deal direct with the public.

 

[RichA]

At 2 years old, I don't think its the retaillers responsibility, but the manufacturers. However, knowing the way Pingoperate, I would go through the retailler as they would be the best to liase with Ping and have it sent back for checking and hoepfully sorting. Ping wont deal direct with the public.

From a legal standpoint, it's always the retailer's responsibility to the consumer and the manufacturer's responsibility to the retailer.
In the Consumer Rights Act, which legislates our rights, we have no contract with the manufacturer.

 

[KenL]

From a legal standpoint, it's always the retailer's responsibility to the consumer and the manufacturer's responsibility to the retailer.
In the Consumer Rights Act, which legislates our rights, we have no contract with the manufacturer.

True, but what if the manufacturer guarantee is 2 years. Is good will required?

 

[RichA]

True, but what if the manufacturer guarantee is 2 years. Is good will required?

I guess that would depend upon whether you were the original owner and whether the guarantee was transferable.
If you're the original owner of a set of irons and one of them cracks after 5 years then a 1 or 2 year guarantee isn't necessarily relevant. The club head is made of steel and shouldn't be cracking inside 5 years with normal use. You probably won't get a full refund or new for old replacement but the retailer, working with their supplier, should be expected to make good in some way.

 

[IanM]

My understanding is that Ping will fix/replace manufacturing defects.
regardless.

We haven't heard from the original poster about where he got them etc

 

[Laopor520!]

Thanks for all your comments guys. I purchased the irons new less than 2 years ago. I have been in contact with Ping US directly and they will replace the club after I have sent the damaged one back to them.

 

[KenL]

That is good to hear. Ping have different policies to Ping it seems.

 

[Oops!]

That is good to hear. Ping have different policies to Ping it seems.

Indeed.

Ping US answered a (technical) question within 24 h, while the German support didn‘t answer at all … !