Ethan
Money List Winner
I've heard all this stuff before and know enough to recognise that I'll not change your mind on a public forum. As to your putdown challenge: the "Expertise" - was enough to be asked personally by people senior enough to judge. As a self proclaimed 'expert' in your field I'd have expected a more professional reciprocation.
You instant 'shoot the messenger' pushback from scant information rather proves the point I was making.
I'm back in my box now.
OK, keep your hair on. I am not putting you down. You may have mentioned before what your expertise is, but I don't remember. and if your anecdote his to have any value, you need to provide a bit more information. I am not a self-proclaimed expert, but I am happy to give real examples and you can judge if I am qualified to comment or not. I can't do the same with you.
So late say you are an expert in some sort of business process, and NHS management may think this process is essential for the smooth running of the service, but users and people who have to perform the process may legitimately not agree. This disconnect is very common, and is not a sign of professional intransigence.
It has been pretty common in the NHS for lots of new processes to be introduced. In the old days, a GP would write to a Consultant such as my missus, and refer a patient with a letter giving a summary of the salient issues on the case, she would read the letter and offer an appropriate appointment or referral to another department, say psychology. Then some manager in psychology decided they could gather a lot more information on the types of referrals they got and what happened to them by devising a referral form of several pages with a range of questions. It'll only take 10 minutes to fill in, they decided. Which might be true in early testing when you are just making up stuff to put into the form. But it turns out that when you actually have to go into the systems and find all the information, it takes a lot longer and the system crashes pretty often, losing everything you have done, so it takes much longer and is a PITA. And I have seen examples where the forms are presented and then not even used, when the people on the ground tell you they told management they wouldn't use them anyway. Despite this, the NHS is now full of these "10 minute" tasks, which actually take a lot longer and when you add up all the little tasks, you end up with a lot of time wasted.
So, when the next person comes along with an idea which involves some form-filling or an online portal, people are resistant, and rightly so. No new task is balanced by an old task being removed.