Carphone bloomin warehouse

[TonyN]

...Call me today and the conversation goes something like this.

CPW- Hello sir its carphone warehouse calling on behalf of O2, we would like to upgrade you for being such a loyal customer can you confirm your details.

Tony- Hello carphone warehouse, what would you like to know?

CPW- your Name and billing address and date of birth.

Tony- Erm no, how about you confirm who you are before I tell you anything, considering you called me.

CPW- Ok sir I can tell you you have an 8gb Iphone you bought from the carphone warehouse.

Tony- So can all the scamming 'insurance companies' you sold my details too the week I bought it.

CPW- I'm sorry sir its not our policy to give any details out over the phone to customers.

Tony- O thats funny, I must have imagined your colleague giving me a complete break down of dates, times, Amounts and sales advisors of all my previous transactions with the carphone warehouse 2 weeks ago when he called about the same thing.

CPW- sorry sir yes I can tell you you bought it at Cheese hire Oaks

Tony- That would be Cheshire Oaks

CPW- Yes sir, (continues to tell me all the items I have bought, dates times etc)

Tony- (confirms details now he is happy)

CPW- Sir for being a very loyal customer we want to upgrade your phone for you, Do you want to stay with the iphone.

Tony- Yes I do

CPW- Well we can offer you the next model up from yours which is the 3gs for an additional one off payment of £80.

Tony- So for being a loyal customer you want to chrge me £80 for a 12 month old phone and tie me into another 18 month contract when these phones are being given away, I told your colleague I am waiting for the next iphone to arrive before I renegotiate my contract with you.

CPW- O you mean the 4g sir.

Tony- I think thats what It will be called, I tell you what though, I would like to drop my tarrif down for a while seeing as I have now paid for this phone.

CPW- sorry sir you will have to ring the carphone warehouse for that.

Tony- I THOUGHT YOU WERE THE CARPHONE WAREHOUSE

CPW- Goodbye sir.

Tony- Hello... hello.


What the hell???? is that customer retention service or what???

 

[bobmac]

There's never a policeman around when you need one

 

[TonyN]

No I know, prob lying in bed watching the golf or something!

 

[drawboy]

Ring cpw and tell them you are not amused that
A. someone has let your details out
B. someone has called you pretending to be them
C. what kind of bloody operation are they running?
Don't settle for a spotty teenage assistant either, ask for a manager and don't take no for an answer.

 

[TonyN]

O no I am convinced it was them, there obv just calling from a retention office, quick enough to sign me back up but want me to go through the shop to ammend the tarrif! giving me the run around!

 

[viscount17]

well yes, that's obvious.
sales office will call you to hook you into a contract but you have call them at a premium rate number, go through all the sales blurb, quasi-legal blurb and out-and-out cr#p, get re-directed 47 times to be told you're in the contract and can't change it.

simple really

 

[Yerman]

Got my Iphone about the same time. I rang O2 and told them I wanted to switch to pay as you go and got offered the same deal I'm on now but for £15/month- try it!