USER1999
Grand Slam Winner
Mine is fine, but that said, i dont hit it as hard as you do.
Callaway Epic problem - where to go from here??
- Thread starter mashleyR7
- Start date
HomerJSimpson
Hall of Famer
Lots of love out there for the Epic so I would hope you've just been very unlucky. Talk to Callaway and see what they say. They may even suggest by-passing returning it to the place of purchase and send another directly
hovis
Tour Winner
there's a hell of a lot of epics being sent back with similar problems. i was also told that ping are having a massive problem with the face cracking on their new g400 range too
Tab373
Q-School Graduate
My Epic i think is doing the same in the same spot as yours.but I thought it was perhaps a laquer on top cracking. I will have a better look later and take a pic.
apj0524
Head Pro
From memory 3 guys from my club have had theirs replaced for this issue, one guy has has his replaced twice
Tab373
Q-School Graduate
is this the same issue because I thought it was wear and tear or laquer peeling but looks like it's the carbon chipping out. Will Callaway replace it because of that?
HomerJSimpson
Hall of Famer
Spoke to my club pro and in the bar and those using Epic's haven't had any issues and the pro wasn't aware of problems. Clearly there are some out there struggling so I wonder if it's only a matter of time for those at the club with them.
mashleyR7
Journeyman Pro
It looks similar, Id take to back to where you got it from, for £400 it should have anything happen to it really.
Tab373
Q-School Graduate
Yes taking it back today after I got a reply from Callaway.
k you for your email to Callaway Golf Europe.
Firstly, we were sorry to read that you have experienced a problem with your Epic driver. We must stress that this is not typical of the usual high standards of manufacture we maintain.
As a manufacturer, we provide an extensive two-year worldwide warranty on our products to provide peace of mind should damage ever occur due to a manufacturing fault. We would like to highlight that such faults are extremely rare due to our thorough manufacturing and quality control processes. Should such a rare fault occur during this two-year warranty period we will always be happy to repair and resolve.
In order to best assist you, we would kindly ask you to take your driver back to its original place of purchase so that your retailer can examine it for you on our behalf. Your retailer will then contact our Customer Service team here and between us we will help to arrange the fastest and most appropriate corrective action.
k you for your email to Callaway Golf Europe.
Firstly, we were sorry to read that you have experienced a problem with your Epic driver. We must stress that this is not typical of the usual high standards of manufacture we maintain.
As a manufacturer, we provide an extensive two-year worldwide warranty on our products to provide peace of mind should damage ever occur due to a manufacturing fault. We would like to highlight that such faults are extremely rare due to our thorough manufacturing and quality control processes. Should such a rare fault occur during this two-year warranty period we will always be happy to repair and resolve.
In order to best assist you, we would kindly ask you to take your driver back to its original place of purchase so that your retailer can examine it for you on our behalf. Your retailer will then contact our Customer Service team here and between us we will help to arrange the fastest and most appropriate corrective action.
HomerJSimpson
Hall of Famer
Forward, if slow progress. As long as they don't try the "normal wear and tear" line and shift the blame back to you (has been known on here by some manufacturers) then it should get sorted
Tab373
Q-School Graduate
They better not try the wear and tear line only had it 3 months so probably no more than 25 rounds old.
HomerJSimpson
Hall of Famer
I don't think they will as Cally have a decent reputation on here for making good and I've had some great customer service regarding odyssey putter issues. Just mentioned it given the wording of their e-mail
mashleyR7
Journeyman Pro
Well my visit to Left Handed Golf / Silvermere took allof 2 mins:
'Hello, I bought this in March...." show him the club.
"Let me get you a new one" as he fetches it from the shelf "what setting is it on?" quick switch over "there you go, if this one does we'll give you a refund"
Great service as alway so no issues there but I'm not sure what to think about the club going forward. Clearly not the first one he's seen and prob not the first refund they've given. They much know there's a problem with the design. Anyhow, my third Callaway Epic head, lets see how long this lasts.
'Hello, I bought this in March...." show him the club.
"Let me get you a new one" as he fetches it from the shelf "what setting is it on?" quick switch over "there you go, if this one does we'll give you a refund"
Great service as alway so no issues there but I'm not sure what to think about the club going forward. Clearly not the first one he's seen and prob not the first refund they've given. They much know there's a problem with the design. Anyhow, my third Callaway Epic head, lets see how long this lasts.
Tab373
Q-School Graduate
Mine has been sent back to Callaway so no driver at the mo but club pro says if it's not sorted by medal on Thursday I can take any driver I want from the shop to use.
mashleyR7
Journeyman Pro
They will change it. With mine and yours, plus 4 i've seen on facebook, then they must also be aware of it.
Tab373
Q-School Graduate
I hope so coz went to the range the day before I returned it. And was using driver teed up on the rubber tees. Way to high but hit it anyway and got a lovely sky mark on the toe. So nice new head will be a bonus.
Jamesbrown
Head Pro
If it's real carbon fibre pre preg then it's the cured epoxy resin chipping away. As I work in that industry. It'd be normal. Especially if you scuff the ground occasionally.
Tab373
Q-School Graduate
Just received a new Epic head after returning it to Callaway. They said that the chipping was due to people using plastic tees. And advised me to use wooden tees from now on. Did make me chuckle that pink castle tees can wreck a Driver. But at least I've received a new club.great service as normal from Callaway
mashleyR7
Journeyman Pro
This is true. I've moved to wooden tees and not had any issues with my 3rd head.
KenL
Tour Rookie
I'm using pink castle tees and no issues with mine. Had it 2 months.
