BT

[Sweep]

I have moved house 3 times in the last 4 years. Every time its the same story. I contact BT. They ask when I am moving. I tell them. They say they will move my phone on the same day. On the day I move they send me lots of emails and texts telling me my new service is up and running and how great they are, but my phone doesn't work. I phone to tell them. They report it as a fault. 5 days later an engineer comes out, nips round to the box, comes back to check its working and tell me the engineer who connected the line didn't do it properly. Surely this cannot be coincidence? Why do they do this? Why not just be honest with their customers and tell them they will send someone out a few days after you move in to sort your line out? if only I had a choice I would tell them to stuff it.

 

[SyR]

I've had quite a few issues with BT in recent years. When we moved a few years back they said our line would be up and running straight away. Come the end of the day the phone still had no dial tone. I contacted BT who insisted that everything was fine and if I wanted an engineer to attend it would be at a cost of £150 an hour for me! I took a day off and wait for them but they didn't turn up. Due to some screw up that they couldn't quite explain my appointment hadn't made it onto the rota for the day. I then had to wait a second day for them to turn up. Eventually the phone starting ringing and the engineer said he was at the cabinet and found that wire was floating in the air. I felt like sending them a bill for £2,400 (£150 per hour) for the two days I wasted. I opted for 3 months free line rental rather than waste even more time pursuing them.
I also once received a bill for a few thousand pounds which after numerous phone calls turned out to be a repair bill for some work that BT had made at the local exchange. For whatever reason an internal invoice between depts. had found it's way onto my bill.

 

[cookelad]

I also once received a bill for a few thousand pounds which after numerous phone calls turned out to be a repair bill for some work that BT had made at the local exchange. For whatever reason an internal invoice between depts. had found it's way onto my bill.

Bet that was a happy thought when you opened the envelope!