Additional email address help!!

[Fish]

I've been given an email address to use which I was told has been set up through their Gmail account but is not addressed as Gmail! I have gone into my Gmail settings and found the link to add another email address I own (I have the new email address & password) but it never acknowledges it? I have also attempted to add a POP3 mail account and again, it doesn't accept it?

Am I missing something obvious before I become a pain and have to go back to them and declare my uselessness?

There is also a slight anomaly with being asked for a "username" which I have tried various names but I don't think that's too relevant to get the email activated!?

Any help will be gladly appreciated, even if it means talking it through over the phone if needed.

Thank you :thup:

 

[sawtooth]

 

[Fish]

View attachment 12125

Could you elaborate, otherwise that's not very helpful, is it?

 

[sawtooth]

Sorry Fish I for one didn't understand the question. Who gave you what email? What extension did it have on the email they gave you?

 

[Fish]

Sorry Fish I for one didn't understand the question. Who gave you what email? What extension did it have on the email they gave you?

robinh@aitheurope.com

 

[sawtooth]

It appears to be a valid email address Fish. Have you read through the gmail trouble shooter?

https://support.google.com/mail/answer/21289?hl=en

 

[Fish]

It appears to be a valid email address Fish. Have you read through the gmail trouble shooter?

https://support.google.com/mail/answer/21289?hl=en

Thanks, pretty much been through all that before. I think the issue is their (the creator of the emails) end as I've followed it to the letter to no avail!

I've let them know now so I'm awaiting their response.

Thanks anyway mate :thup:

 

[Rooter]

Robin, Are you setting this up on your phone or laptop?

This link will help, https://support.google.com/mail/troubleshooter/1668960#ts=1665119

Here is the standard config for POP for Gmail:

Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS or SSL: smtp.gmail.com
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465
Server timeouts Greater than 1 minute, we recommend 5
Full Name or Display Name: [your name]
Account Name or User Name: your full email address (including @gmail.com or @your_domain.com)
Email Address: your email address (username@gmail.com or username@your_domain.com)
Password: your Gmail password

 

[palindromicbob]

robinh@aitheurope.com

New business venture Fish? If so good luck with it

 

[road2ruin]

I did exactly the same last week as I was having issues with the reliability of my old email provider so I was advised to switch to Gmail.

I was simply had my old email address switched over and once done I was provided with a User Name (was just my existing email) and a Password. The extension was still my existing domain name and not a Gmail one or anything.

This is the email they sent me, not sure if it's any use?

This is to confirm the email setup to enterprise class email has now been completed on the domain *************.com

to access the administration please login to the following link : "http://www.google.com/enterprise/apps/business/" then click on the sign in link on the top right corner type in your domain *************.com and then click go.

user: TBC@*************.com
pass: ************* (please update this password)


I have added the info@ account to the 'users' section and to access please login above and in the user section select the info@ account > account > show temporary password

To add additional users see this guide : https://support.google.com/a/answer/33310?hl=en

Over all guide on how to get started on the account is on this link : https://support.google.com/a/?hl=en

Sync to outlook 2010 using pop: http://www.howtogeek.com/howto/17314/add-your-gmail-account-to-outlook-2010-using-pop/

Sync to outlook 2010 using imap: http://www.howtogeek.com/howto/17248/set-up-gmail-imap-in-outlook-2010/

You would need to setup the billing information see guide on how to : https://support.google.com/a/answer/2633430?hl=en

 

[Fish]

New business venture Fish? If so good luck with it

Yes and thank you, although if I can't get this email activated it will be over before it starts