Absolute shocking customer care

[markmoore]

Thanks for the reply Beggsy and glad to hear we have got everything sorted for you.

Regards

Mark Moore
Website Sales Manager
Class A PGA Golf Professional
Direct Golf UK

t:// 08000 139 139
e:// mark.moore@direct-golf.co.uk
w:// www.direct-golf.co.uk

 

[Imurg]

This is good.

Really good.

A Forummer has a problem, he posts it up here and a Senior Guy from the Company, who is obviously reading/lurking comes on and offers to sort the problem forthwith.

Top marks to Mark!:thup::cheers:

I wonder how many other Manufacturers/Retailers are reading this...?


and the good news is we now have a directish line to the Websales Man at DG!!:clap:

 

[Whee]

Completely agree Imurg, that's pro-active problem solving by Mark, fair play to him.

For what it's worth, I have never had any issues with Direct Golf and have always enjoyed a decent service, despite not being in the UK.

 

[Naybrains]

and the good news is we now have a directish line to the Websales Man at DG!!:clap:

My thoughts exactly :thup:

 

[Oddsocks]

This is good.

Really good.

A Forummer has a problem, he posts it up here and a Senior Guy from the Company, who is obviously reading/lurking comes on and offers to sort the problem forthwith.

Top marks to Mark!:thup::cheers:

I wonder how many other Manufacturers/Retailers are reading this...?


and the good news is we now have a directish line to the Websales Man at DG!!:clap:

What's great is it was addressed. I had an issue with Hastings direct. Had a rant in out of bounds about it, their national media sales manager logs on, types a most professional answer pretending to be bothered. So I contacted him by email as requested, he confirmed receipt of the email and nothing got done.

It's easy to register and pretend to be be bothered, it's even better that the issue was addressed

Well done dg

 

[Mick47]

Good Afternoon Beggsy,

My name is Mark Moore and I am the Website Sales Manager for Direct Golf UK.

I've just read your post and am very concerned with your experience. We pride ourselves on delivering 'World Class Service' and it certainly does not look you have had this from the details you have posted.

First of all please accept my apologies. So I can urgently look into this and get it sorted for you please could you contact me on mark.moore@direct-golf.co.uk or on freephone 08000 139 139.

Thanks in advance

Mark Moore
Website Sales Manager
Class A PGA Golf Professional
Direct Golf UK

t:// 08000 139 139
e:// mark.moore@direct-golf.co.uk
w:// www.direct-golf.co.uk

Now that IS the way to win customers, I'm impressed.:thup:

 

[beggsy]

And they will have my custom a lot more maybe I was used to the easiness of my pro getting me things as I've never really bothered with retail shops only for little things but I have now been transformed thanks very much

 

[GB72]

This is good.

Really good.

A Forummer has a problem, he posts it up here and a Senior Guy from the Company, who is obviously reading/lurking comes on and offers to sort the problem forthwith.

Top marks to Mark!:thup::cheers:

I wonder how many other Manufacturers/Retailers are reading this...?


and the good news is we now have a directish line to the Websales Man at DG!!:clap:

Who will soon be receiving a nice email about prizes for the Help For Heroes event.

 

[HomerJSimpson]

Great news and well done Mark and DG.