ORKA GOLF CLUBS- terrible customer service

[ACJ29v11]

Morning All,

Thank you for sharing your opinions, all interesting and fair. As I mentioned in my previous note, once Michal emails me his contact number I will call him directly and resolve. Doing so by personal call, in my eyes if far better than using an open forum, social media or email. It shows our genuine intent.

This will be my last post on the matter through the forum, thank you once again for sharing your points of view on this issue and I hope that once having spoken directly with Michal, everyone can move on and just go enjoy their golf.

All the best.
Alex.

 

[Deleted member 1740]

Orka sell through a network of club builders who measure up then build the clubs. Mine were built by a guy local to me who orders up the component parts. If I'd have had any issues with mine I would have gone back to him, not Orka.

0ppppp

 

[Foxholer]

Btw. I know it was 'simply a 'wrong decals' issue' but worth noting that S400s are merely S300s that are (slightly) heavier than the max tolerance of S300. Many folk (myself included) prefer these as it actually means that the set is likely to be a better 'match' than normal - as the weight range/tolerance of S400 is considerably less than that of S300. The same applies to S200s at the other end of the scale, though many of these are used for Wedges.

 

[Alex1975]

I spend a fair bit of time with a customer/friend of Alex`s. I have also spent time with Alex and use the Orka National indoor fitting center regularly. These are good people. An error has been made. I would be surprised if this is not sorted to everyone's satisfaction pretty quickly now.

 

[garyinderry]

This is a problem that simply shouldn't have happened. the decals are part of the clubs.


Not sold as described. Open and shut case. Okra should have immediately sorted it.


Being without irons for 3 months is unthinkable for most golfers. if it takes that long I would expect a gap wedge to be thrown in along with a box of chocolates.

 

[MendieGK]

This is a problem that simply shouldn't have happened. the decals are part of the clubs.


Not sold as described. Open and shut case. Okra should have immediately sorted it.


Being without irons for 3 months is unthinkable for most golfers. if it takes that long I would expect a gap wedge to be thrown in along with a box of chocolates.

There's a number of incorrect facts being spouted here.

I'd be interested to see if the OP has or will provide(d) them with his mobile number to discuss.... I already know the answer to that.

 

[michalbakowski23]

There's a number of incorrect facts being spouted here.

I'd be interested to see if the OP has or will provide(d) them with his mobile number to discuss.... I already know the answer to that.

Hello,

This cases seems like finally came to an end I will get my refund on Monday.

I would like to address here a few comments:

-I didn't have my clubs for 1 month and the case lasted around 3 months, but I like your idea with the chocolates.

- I am sure that they are nice people, but here we talk about the basics of good customer service (keep your promises to your customers, if you made a mistake figure it out as soon as possible and cover any costs)

- I wrote about it on principle because the money is symbolic in this case. I could understand everything- if they would write to me that they are sorry, but they can't refund the shipping costs although they promised because for example they struggle with their business or anything I would understand that. But instead of that I got a few similar emails that they spent time on checking them and they used man hours and that should be ok. That is why I reacted and wrote here because I had enough of this conversation with them and they seemed to not understand things that everyone understood here on this forum.

- obviously i did not give them my number, because they had enough time to ask about it before and they only reacted after I wrote my comment here.

Additionally I would like to recommend the club fitter that I chose these clubs with- Bill (http://billabbottgolfpro.com)
. The funniest thing is that he was copied in a few mails that I exchanged with ORKA and he offered me a refund although he had nothing to do with the whole process.

 

[Jacko_G]

Love how the owner/service rep whatever only came out once the thread was made public.

Glad the complainer got his refund. Sad it took so long.

 

[garyinderry]

Ok. 1 month, leave the gap wedge. I would still expect the chocs.

Far too long for a simple problem.

Glad it's sorted. In business, some people fall through the cracks and it becomes a nightmare. I'm sure most customers are dealt with just fine.

 

[davemc1]

Surely there has to be more to this story than is posted?

If its a simple case of human error, then why not send the clubs back asap with a discount voucher for future purchases or some balls or whatever...

also, why no apology?

In my eyes comes across as bad form, sad to see


on a lighter note, Michal talked of symbolics. I once saw a duo of said name who's opening line was ' hello I'm sim and he is bol... :rofl:Still makes me chuckle

 

[Smiffy]

Glad to see that this is all sorted.
Hopefully, the OP will now go on to become a valued contributor to the forum and attend one of it's many meets
SIDTS

 

[Jacko_G]

Glad to see that this is all sorted.
Hopefully, the OP will now go on to become a valued contributor to the forum and attend one of it's many meets
SIDTS

It might be sorted but I'm sure he's still got a bad taste in his mouth. Why did it need to come down to venting frustration on a golf forum before Orka decided to panic and offer the refund.

They were quite clearly in the wrong, failed to build the clubs to the specification. Where is the issue? To say it costs them man hours to check the problem they caused by building incorrectly is absolutely disgusting. Looks like the guy who said they hold their hands up and don't hide is only because they were outed.

I tried a couple of Orka wedges at a wedge fitting with Scott Gourlay, thankfully I went for Cooper due to them feeling and looking superior.

 

[Blue in Munich]

They were quite clearly in the wrong, failed to build the clubs to the specification.

Er, no the didn't; they built them to the correct specification but put the wrong stickers on them, as per the OP. Hardly the same thing.

 

[Pants]

Errr. Aren't the stickers put on the shafts by the manufacturer before the fitter gets them?? That way the fitter knows that he has got the right set of shafts - or not.

Was chatting to a club maker a while ago who made the point that if I had wanted the shafts tuned/pured or whatever you want to call it, then the stickers wouldn't necessarily all be neatly lined up on the shafts. Maybe sales talk, maybe not.

 

[Blue in Munich]

Errr. Aren't the stickers put on the shafts by the manufacturer before the fitter gets them?? That way the fitter knows that he has got the right set of shafts - or not.

Was chatting to a club maker a while ago who made the point that if I had wanted the shafts tuned/pured or whatever you want to call it, then the stickers wouldn't necessarily all be neatly lined up on the shafts. Maybe sales talk, maybe not.

Err, no they are not. The actual shaft details in the case of Dynamic Gold S300's & S400's are printed/etched onto the butt section of the shaft so are beneath the grip. The stickers are then supplied separately and fitted separately. There is a screen print around the tip end but that has no flex details. The S300 sticker has, or at least used to have, 2 designations on it, S300 & S300U defining whether the shaft was parallel or taper tip to assist ordering replacements; which end was overlapped determined which designation was displayed.

Graphite shafts are supplied with the graphics all screen printed on, I'd imagine that is what your club maker was referring to, although looking at some newer steel shafts this might apply to them as well.