On-Line banking

[Leftie]

Has anyone had any experience of using the "Trusteer Rapport" security system that my banks seem to be trying to force on me?

 

[HomerJSimpson]

I get this when trying to log onto the HSBC. I always say no as I'm sure one of the more PC literate on here says it takes up loads of memory and doesn't actually do much

 

[colint]

I get offered it with my bank, I asked one of our IT lads at work and he had the same opinion, uses lots of memory for not much benefit. You're better of buying another security package if you're worried

 

[viscount17]

had a nose around the net as it's not one my bank offers. majority seem to be agin it as being too resource hungry then a mare to uninstall.

 

[RGDave]

Has anyone had any experience of using the "Trusteer Rapport" security system that my banks seem to be trying to force on me?

AARRGGHHHH.....................

I installed it, it DESTROYED the efficiency of my laptop in one foul swoop. It kept cropping up all over the place (not just at HSBC) and generally p******* me off all the time.

It became the no.1 resource-eater.

Unless your bank insists, I'd stay well clear.

 

[need_my_wedge]

I installed it after the bank prompted me, not long after my PC ground to a halt on a regular basis. As mentioned above, just a really resource hungry application. I uninstalled it and have had no further probs since.

Just be careful when it comes to logging into secure sites, and entering passwords and login names. Never access a link to any of your online accounts through an email, and make sure that your computer does not keep login details and passwords in cache or cookies (Google Chrome is prime at doing this).

 

[viscount17]

and make sure that your computer does not keep login details and passwords in cache or cookies (Google Chrome is prime at doing this).

ok, how do i check this?

 

[RobCowan]

I've been called to several PCs now since the banks starting pushing Rapport where the client cannot access the internet on that PC. The odd thing is that initial dianostics, if done right, will indicate that all is well with the internet connection - just that Internet Explorer/Firefox/Chrome, etc cannot load any web pages.

Once you take Rapport off, everything seems to get back to normal so my advice has always been to steer clear.

 

[Leftie]

Thanks Guys.

My suspicions confirmed. Will be steering well clear of it.

Lets hope that I don't have a problem and the bank saying "told you to down load the security programme - your problem mate"

 

[RGDave]

Thanks Guys.

My suspicions confirmed. Will be steering well clear of it.

Lets hope that I don't have a problem and the bank saying "told you to down load the security programme - your problem mate"

fwiw, I'm working on the theory that until they order customers to use the software in order to provide guarantees, I'm out.

 

[MVP]

That Rapport thing drives me up the wall im sick of seeing it. I Know now definitely not to install it!

 

[viscount17]

Leftie you could go on the attack. ask them why they are pushing software that they know to be faulty

 

[Leftie]

Come on Steve. That's not my style. When have I ever done or said anything controversial ??

Mind you though, it could be an interesting exercise

 

[surefire]

To be honest I have no problem with it, I've never really found it to be resource hungry at all, although it possibly depends on what hardware and software you have.

I would also say unless you have a high level of knowledge of computer security, I think this tool is worthwhile. It encrypts keystrokes, blocks key logging, stops browsing information being accessed, stops screen grabs of your browser being taken, and validates the addresses you are visiting. Pretty handy tools for an app your bank is providing for free.

Although the banks don't demand you use this product, if you were to fall fouls of a trojan or phishing, and were found not to be using this, they may have a case to say you weren't being as secure as you could be, so tough luck.

Also I don't mean to be harsh or offend anyone, but you wouldn't take golf lessons from a 36 handicapper, so why would you take PC security advice from a layman, especially when it involves your financial details?

 

[Leftie]

No offence taken Surefire.

I was only asking about peeps experiences, if any, of using the programme. Just as one would ask for feedback on clubs, shoes, balls, bags, trollies, etc.

I believe that I am reasonably secure on my system and the way I use the internet so, until the banks force me to use the app, I will probably decide against installing it.

 

[need_my_wedge]

Also I don't mean to be harsh or offend anyone, but you wouldn't take golf lessons from a 36 handicapper, so why would you take PC security advice from a layman, especially when it involves your financial details?

That's a valid point, I agree with your previous statement on using Rapport too, the idea behind it is very sound. I did install it when I was offered it by my bank. Unfortunately, it made my system so slow that it was nigh on impossible to use as a desktop computer. Consequently, I chose to remove it in order to return normal functionality to the system.

I'm not putting myself out there as an expert, but I do work for a company that makes internet security software. Whilst I don't work in threat analysis, we are expected to understand what goes on in the outside world. The key is due dilligence, knowing what to do or more specifically what not to do, things like:

ensuring you have firewall/ AV/ malware protection installed.

Don't respond to phishing mail sent to you. Never, ever click on a link in a mail message asking you to update any kind of login/ account details.

ensure that you don't cache/ store login information in your computer.

Never use online banking on a public computer.

Be careful on social networking sites see http://www.allfacebook.com/facebook-botnet-army-2010-02 and http://features.techworld.com/security/3230701/top-10-social-networking-security-threats/

Ensure you apply the latest patches and updates to your operating system and applications (Windows, Adobe etc.)

Never click on a popup when browsing that informs you that your computer is infected in some way, chance is, it will be after you click.....

Always get applications from trusted sources, be careful when installing freeware/ shareware apps....

These are just a few things to consider, there are many more, a bit of googling on "banking threats", "social networking threats", "online fraud" etc. will give you plenty of reading to help you better understand the issue. The more knowledge you build up here, the better protected you will be.

If you ever worry about the protection on your PC, some of the security vendors offer a free check from their web sites e.g. http://www.norman.com/support/support_tools/malware_cleaner/ or http://us.norton.com/nortonlive/free-pc-checkup.jsp

PC security is quite a minefield, imagine finding your mum responding to a random message telling her she's won prize in a competition that she never entered... When you tell her why she shouldn't be doing this, the horror when she tells you that she does it all the time........

Hope this helps you guys someways.

 

[need_my_wedge]

and make sure that your computer does not keep login details and passwords in cache or cookies (Google Chrome is prime at doing this).

ok, how do i check this?

It will depend on the browser that you us, I use Internet Explorer and Google Chrome.

For IE8


To turn off AutoComplete
Click to open Internet Explorer.

Click the Tools button, and then click Internet Options.

Click the Content tab.

Under AutoComplete, click Settings.

Ensure that Forms, User names and passwords on forms are not selected (ticked).

Click OK twice.


For Chrome
Click on the Spanner icon on the top right of the screen. Click Options, then select the "Personal Stuff" tab. Ensure that "Never Save Passwords" is selected.

For Firefox
http://support.mozilla.com/en-US/kb/Remembering%20passwords?s=passwords&as=s


Regardless of browser used, you may want to clear you browser cache and cookies after disabling these options. You may also want to set your browser to clear the browser data on exit, so that it automatically removes this data every time you shutdown the browser. This can be a pain as cached data can make access quicker for pages that you browse regularly, but with the speed of connections these days it hopefully shouldn't have that much of an effect, but security will be better.

Hope that helps

 

[viscount17]

vmt. I use Firefox. I've never set the Password controls that I remember but then I never save Passwords either. Still forearmed . . I'll make sure it's switched off tonight.

 

[Mick47]

Don't trust online banking, if the hackers can get into military stuff your bank account is a walk in the park.

 

[Ethan]

I'm not putting myself out there as an expert, but I do work for a company that makes internet security software. Whilst I don't work in threat analysis, we are expected to understand what goes on in the outside world. The key is due dilligence, knowing what to do or more specifically what not to do, things like:

Didn't you forget 2 other things:

Dont use Internet Explorer

Better still, don't use Windows at all