Gokart service - second to none!

[chrisd]

I posted yesterday that I had bought a battery from an online seller and, as it was 12 months and 10 days old they wouldn't accept a claim or, in fact reply to my 2nd email, saying that it was probably my trolley at fault.

I spoke to Gokart just in case they had any tips to look at but it does point at the battery being the fault. As I had this battery and charger which was fairly new when I bought my Gokart I didn't purchase a battery with it.

Rob at Gokart offered to do a special deal on a new battery as, if I had bought a battery with the trolley there would have been a "bundled" price. A great offer and matches the quite excellent service that Gokart maintain


Chris

 

[Bratty]

See, it's not always great customer service when things go wrong with those guys. Also helpful at other times.

The best company I've experienced so far.

 

[GB72]

I can add another example of great customer service. I emaild Justgolfonline over the bank holiday weekend as there was some tearing in the lining of a pair of golf shoes I had bought. There were no arguments, nothing just a simple 'what size and colour were they' and a brand new pair were on my doorstep yesterday morning. They did not even ask for the other pair back.

 

[palindromicbob]

GoKart really are a pleasure to deal with. I ordered the trolley a few weeks ago then decided to get the bag to go on it. Arrived in 2 days. Sandy also corrected mistakes I'd made in my order first time around and saved me a little money.

The trolley itself is great. I don't know about anyone else but I am sort of proud to own one. Nothing better than watching someone struggle to get their trolley down when for me it's a click, fold, lift action and done. I do wish they would release a battery docking station for charging. For no other reason than the fact it would look better in my hall.

 

[AuburnWarrior]

I posted yesterday that I had bought a battery from an online seller and, as it was 12 months and 10 days old they wouldn't accept a claim or, in fact reply to my 2nd email, saying that it was probably my trolley at fault.

I spoke to Gokart just in case they had any tips to look at but it does point at the battery being the fault. As I had this battery and charger which was fairly new when I bought my Gokart I didn't purchase a battery with it.

Rob at Gokart offered to do a special deal on a new battery as, if I had bought a battery with the trolley there would have been a "bundled" price. A great offer and matches the quite excellent service that Gokart maintain


Chris

How much did you buy your GoKart for?

How much have they sold you the battery for?

If it's the same as the cost of a new GoKart and battery then it's simple business. If they've sold it to you for a combined figure of less than a new trolley and battery then that really is brilliant.

 

[chrisd]

How much did you buy your GoKart for?

How much have they sold you the battery for?

If it's the same as the cost of a new GoKart and battery then it's simple business. If they've sold it to you for a combined figure of less than a new trolley and battery then that really is brilliant.

I think that I paid about £210 as I didnt have a battery or charger. They offered me a half price battery at about £25 and I'm more than happy


Chris

 

[swanny32]

They really are brilliant, I ordered my trolley with a 36 hole battery and then realised that was probably a bit too much, they picked up my 36 hole battery at the same time as dropping off an 18 hole battery and a cart bag (had to pay a little extra for the cart bag)

Another example, they had run out of umbrellas sontold me that when they get them in stock they would send me one out with free of charge delivery.

Last example, the scorecard holders are toilet, I'm very careful with mine as I have been told they do break...unfortunately mine broke last week. I emailed GoKart to ask if there was anything they could do an was phoned back and told "whenever it breaks just let us know and we'll send a new one to you, we know it's a problem so don't mind sending out replacements while we work on a better one"

One word, Superb!