Consumer advice required.

[chrisd]

If you paid by credit card i suggest you contact the card provider and request a chargeback as they are equally responsible for the refund. If the legal system is the same in Scotland you could do a 7 day "letter before action" telling them that you will issue a summons if they do not refund you in full within the time frame. Sadly it does all take some time with an unco-operative trader.


You DO NOT have to accept a replacement or a credit note as they have accepted that the goods were faulty - don't be conned into doing so.

 

[JustOne]

If you paid by card then contact your card issuer asap, they should be able to directly charge back to your card. Not sure you'd get anything for postage etc though, I highly doubt it... might pay to wait and just get a new jacket.

 

[thecraw]

Refund received today and a very kind gesture of a future discount by Dunluce Golf.

Got there in the end and appreciate the effort/end result to win back a rather peeved customer.