GB72
Money List Winner
Just thought that it was worth commenting on some top customer service received from Justgolfonline.
My brother had bought stand bag from them and I noticed that whilst we were playing the other week that the stand was collapsing. As I was ordering something else from the site I thought that I would mention the problems with the bag, not because I was complaining but more that I felt that he bag in question may not be very durable.
Next day I had an email asking for the order details then 24 hours later and phone message left asking me to call discuss what could be done to rectify the problem. Now there is a new bag on the way to my brother despite it being just out of warranty.
Bearing in mind that I never even asked for a replacement in the first place and was only looking to report a possible sub standard product I was more than impressed with how this was dealt with.
To be honest they have been great to deal with generally but this I felt was above the call of duty.
My brother had bought stand bag from them and I noticed that whilst we were playing the other week that the stand was collapsing. As I was ordering something else from the site I thought that I would mention the problems with the bag, not because I was complaining but more that I felt that he bag in question may not be very durable.
Next day I had an email asking for the order details then 24 hours later and phone message left asking me to call discuss what could be done to rectify the problem. Now there is a new bag on the way to my brother despite it being just out of warranty.
Bearing in mind that I never even asked for a replacement in the first place and was only looking to report a possible sub standard product I was more than impressed with how this was dealt with.
To be honest they have been great to deal with generally but this I felt was above the call of duty.
