American Golf or...

[KeeleDrivingRange]

I must admit your attitude would make me want to avoid you and go to AG...

Not a great way to boost sales if you ask me..

My attitude with customers is impeccable Jack. I hate the cardboard cutout, perpetually offended, agreeable everyman that everyone is supposed to try and be these days. Amazed to see you can judge a persons character by a few posts on an internet forum. Well done mate!

 

[KeeleDrivingRange]

I am not too far from where you are based and the Local AG that I visit is probably an equal drive from my front to door to yours as is theirs (Albeit the opposite direction) I have purchased from Newcastle's AG previously but the experience that I have recently had from AG at High Legh has been as good as i have had. I recently went in to just browse over some new irons and I was offered a free fitting session. I used the Mizuno Swing DNA, Used multiple heads with different shafts, lie board and they had flightscope aswell as hitting into a range so i could see flight and shot shape and such. I was under no pressure whatsoever to purchase, and didnt as i was waiting for pay day. I did go back two days later, and I was knocked off 30 quid for price match and had free multi compound grips thrown onto my irons as well as a thanks for going back gesture.

So i went back and bought a putter from the same chap. in the past 2 weeks ive spent nearly 800 in there and the service has been impeccable.

What would you do differently to bring customers in that AG dont?!

Jates you should come and try our facilities, we have the latest power tees and a large well stocked shop. Come down the M6 a couple of junctions and give us a go

 

[Jack_bfc]

My attitude with customers is impeccable Jack. I hate the cardboard cutout, perpetually offended, agreeable everyman that everyone is supposed to try and be these days. Amazed to see you can judge a persons character by a few posts on an internet forum. Well done mate!

Well done for reaffirming my opinion.... Your attitude to potential customers isn't great though eh!!

 

[super hans]

Superb advise/training, why would you target anything less!

Regardless of what someone buys just about every item in any shop invariably as a product that compliments it/works with it or simply an add-on item to the first

just as examples :
Leather golf shoes, leather golf shoe cleaner
Golf Trousers, golf belt
Golf ball, golf tees

The list is virtually endless, so that's two items taken care of

Golf is also a sport with a large consumable range of products that will naturally need replacing over time or through use i.e balls, gloves, tees etc

So there's your third item, targeting anything less than 3 is actually disservice to your customers

Guy wears his new shoes gets back home to clean them and remembers he doesn't have any leather shoe cleaner and has to make a second trip to get the very item the lazy sales staff couldn't be bothered recommending in the first place!
To top it all it was only when he was on the 1st tee he remembered his glove was just about done in and he meant to get a few when he was in the shop but forgot... if only that guy in the shop had asked how I was doing for gloves!!!

i would say your argument is a disservice to golfers - most, if not all the golfers i know, have an almost compulsive disorder about what they have in their bag, and what they need and dont need

 

[KeeleDrivingRange]

Well done for reaffirming my opinion.... Your attitude to potential customers isn't great though eh!!

If you live in Blackpool you aren't a potential customer. Thanks for your valuable contribution to the topic though, really helpful thanks

 

[KeeleDrivingRange]

i would say your argument is a disservice to golfers - most, if not all the golfers i know, have an almost compulsive disorder about what they have in their bag, and what they need and dont need

One thing that customers here say about AG is the fact that you go in to buy some balls and then their pushing about gloves and tees etc, if I needed gloves or tees I would have picked them up myself!! Maybe just a Stoke on Trent thing, we do love a good moan around here haha

 

[Slab]

i would say your argument is a disservice to golfers - most, if not all the golfers i know, have an almost compulsive disorder about what they have in their bag, and what they need and dont need

Don't confuse like minded golfers with a typical golfer


edit to add; I recall a couple of threads on here where forum members (avid golfers you'd say) couldn't tell you within a dozen balls how many were in the bag let alone a spare new glove

 

[davidy233]

Thank God that Keele isn't my local driving range and hopefully you are the owner or have their permission to post under their name

 

[super hans]

One thing that customers here say about AG is the fact that you go in to buy some balls and then their pushing about gloves and tees etc, if I needed gloves or tees I would have picked them up myself!! Maybe just a Stoke on Trent thing, we do love a good moan around here haha

I totally agree, when I'm out on the course, if I go into my bag and I've only got one tee or ball left - then thats a major situation for any golfer - i'm not going to forget that the next time i go into a golf shop.

if i go into a golf shop and ive already got lots of balls - the ONLY thing that will make me buy more balls is the price - nothing else the staff member will say will dictate otherwise

 

[virtuocity]

I'm going to drive to Keele to spend lots of money at their local AG.

 

[Slab]

One thing that customers here say about AG is the fact that you go in to buy some balls and then their pushing about gloves and tees etc, if I needed gloves or tees I would have picked them up myself!! Maybe just a Stoke on Trent thing, we do love a good moan around here haha

If it sounds to you like its being pushed then they're doing it wrong, doesn't mean the practice itself is wrong

 

[Billysboots]

I'm the same, I hate it when folk start talking about golf shops on a golf forum - move it to Out of Bounds please mods - this has nothing to do with golf!!!!

My point is that the OP allegedly works for an independent dealer and is using GM'S forum to try and encourage members to avoid another dealer.

Surely that's not what this forum is here for.

 

[chrisd]

Our nearest AG started out as probably the worst Nevada Bobs in the world. it then went independent but was really poor and is now an AG. The guys there now are pretty good and helpful and have never "pushed" me to buy anything. My own pro will always price match so I prefer to give him my business when possible but id certainly use AG if they did something my pro couldn't stock

 

[Jack_bfc]

If you live in Blackpool you aren't a potential customer. Thanks for your valuable contribution to the topic though, really helpful thanks

Funny that, seeing as I work all over the country and always on the look out for golf shops and driving ranges.
One of my depots is in Crewe and we have training centre on the edge of Stoke...

And I'm in the market for custom fit set of M2's after having a good customer experience and helpful advice in Doncaster driving range last week.
You never know where your customers could come from...

 

[jamielaing]

If you live in Blackpool you aren't a potential customer. Thanks for your valuable contribution to the topic though, really helpful thanks

Keele Driving Range- I would like to enlighten you about a couple of things, I just hope you listen.

1) There are a lot of people on this forum. Generally we are a supportive bunch. There are a number of members who's livelihood comes from golf and they receive support from some of use be it lessons, buying products or purely supportive thoughts. They have developed a relationship with the forum, much like most of us have and we come here a lot to talk about our hobby and passion. Most people introduce themselves, contribute a few posts and chat to each other. Your first post here should never be 'xxx are cr*p, spend your money with me' which is essentially what you have written. You would have got on much better be honest and say AG have a huge market share, I don't. How can I make this better in your opinion.

2) Coming on and being abrasive, regardless of your own thoughts on the comments made doesn't endear you to anyone. It makes me think you would be the same should I come to you for a new set of irons.

3) Saying to someone on a public forum that they are too far away to be a customer so I don't care tells everyone reading not to be a customer, in this case thousands of people. Let's also add that golfers travel the length and breadth of the country on business or visiting courses. If I was on the M6 next week what makes me stop off with you? Certainly nothing now.

4) Business promotion is about what is good about your business, not bashing the others in your market. Try that next time.

5) People judge others. Either positively or negatively. Saying to someone that you can't judge someone from a few lines on the internet is ridiculous. Especially having judged all of AG by your few visits to some stores.

And finally, you are a golf store. You should be showing yourself as an expert in golf. Someone I can trust when asking for advice and your expertise. Probably best not to attribute 'The more I practice the luckier I get' to Arnold Palmer in your signature when it is commonly known to have been Gary Player.

Here endeth the lesson.

 

[KeeleDrivingRange]

And finally, you are a golf store. You should be showing yourself as an expert in golf. Someone I can trust when asking for advice and your expertise. Probably best not to attribute 'The more I practice the luckier I get' to Arnold Palmer in your signature when it is commonly known to have been Gary Player.

Here endeth the lesson.

Thanks for the enlightenment. http://quoteinvestigator.com/2010/07/14/luck/

 

[jamielaing]

Thanks for the enlightenment. http://quoteinvestigator.com/2010/07/14/luck/

http://www.dailymail.co.uk/sport/fo...best-strikers-world-Yes-Ill-prove-season.html

I can find bullsh*t online too mate.

 

[KeeleDrivingRange]

http://www.dailymail.co.uk/sport/fo...best-strikers-world-Yes-Ill-prove-season.html

I can find bullsh*t online too mate.

I got the quote straight out of an Arnolds book "A Golfers Life"..either way..I am quite sure we don't want sanctimonious and pompous are soles as customers so don't worry about helping with my query, thanks.

ONe more thing, I am not a golf shop, I am a human being. I won't become a perfect internet robot that never offends or takes offence. If that puts you off perhaps you should stick to going into your chainstores and enjoy being served by robots.

 

[Slab]

I got the quote straight out of an Arnolds book "A Golfers Life"..either way..I am quite sure we don't want sanctimonious and pompous are soles as customers so don't worry about helping with my query, thanks.

ONe more thing, I am not a golf shop, I am a human being. I won't become a perfect internet robot that never offends or takes offence. If that puts you off perhaps you should stick to going into your chainstores and enjoy being served by robots.

Do you have any pink castle tee's in stock?

Cheers

 

[KeeleDrivingRange]

Do you have any pink castle tee's in stock?

Cheers

Of course!