Pointless Apologies and 'Deeply Regret'

Foxholer

Foxholer

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The Home page of BBC has 2 items where somebody has stated that they 'Deeply Regret' their or others actions.

What's the point of actually announcing that?

There are many things I 'deeply regret' doing - or not doing - but tough!

Are we now meant to excuse them for their actions?

Same applies to dealing with organisations that apologise for screwing something up in our dealings. My immediate reply is 'well how are you going to compensate me - for you screw-up?'. When the answer is along the lines of 'we can't do that', then I'm inclined to give them an earful about the pointlessness (indeed false-ness) of their apology!

It's highly likely President Putin 'deeply regrets' the fact that MH70 was shot down too - as I do, but there's nothing I could or can do that would have affected it!!
 
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Foxholer said:
It's highly likely President Putin 'deeply regrets' the fact that MH70 was shot down too - as I do, but there's nothing I could or can do that would have affected it!!
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The difference being that Putin almost certainly now knows who exactly 'pulled the trigger'... And, has it in his power to have that persons life extinguished... If he hasn't done so already...
 
Foxholer said:
The Home page of BBC has 2 items where somebody has stated that they 'Deeply Regret' their or others actions.

What's the point of actually announcing that?

There are many things I 'deeply regret' doing - or not doing - but tough!

Are we now meant to excuse them for their actions?

Same applies to dealing with organisations that apologise for screwing something up in our dealings. My immediate reply is 'well how are you going to compensate me - for you screw-up?'. When the answer is along the lines of 'we can't do that', then I'm inclined to give them an earful about the pointlessness (indeed false-ness) of their apology!

It's highly likely President Putin 'deeply regrets' the fact that MH70 was shot down too - as I do, but there's nothing I could or can do that would have affected it!!
Click to expand...

It was MH17 by the way. No need to apologise
 
Foxholer said:
Same applies to dealing with organisations that apologise for screwing something up in our dealings. My immediate reply is 'well how are you going to compensate me - for you screw-up?'.
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No offence Foxholer, but that seems a bit of an "entitled" view, if the first thing you think for is compensation? Things go wrong, life isn't perfect. Clearly if it's a massive error then compensation would be expected, but if it's just a mess up, and it's sorted, then no need to worry, accept the apology for what it is and move on :)
 
Depending on what has happened, sorry is never good enough. I like this:

Imagine you’ve been hurt/wronged by someone. Now imagine that person says, “I’m sorry.”

tell them to throw a plate on the ground.
-Okay
Did it break?
-Yes
Say sorry to it.
-Sorry
Did it go back to the way it was before?
-No
Do you understand?”

People/things are fragile. Handle with care.
 
HARRODS used to have a man whose job was to be sacked,he would be summoned to the shop floor and sacked in front of the disgruntled customer,he was sacked 4 times in one day,customer happy because they got their revenge,shop happy because customer happy,apologies mean nothing in the corporate world same as fines or compensation,they just stick the price up to recoup loss.
 
6inchcup said:
HARRODS used to have a man whose job was to be sacked,he would be summoned to the shop floor and sacked in front of the disgruntled customer,he was sacked 4 times in one day,customer happy because they got their revenge,shop happy because customer happy,apologies mean nothing in the corporate world same as fines or compensation,they just stick the price up to recoup loss.
Click to expand...

:rofl: :rofl:

I'm not sure whether to be horrified at their cynical attitude or congratulate them on their awareness of what the customer wants!

@cheltenhamhacker Compensation isn't my immediate thought! Remedy is, and that may involve compensation but certainly not a worthless apology. I keep going back to the slogan of a (very successful) company back home - It's the putting right that counts! Several times I have had great service from companies who have screwed up, but provided me with a higher spec item instead - is that compensation?
 
brendy said:
Depending on what has happened, sorry is never good enough. I like this:

Imagine you’ve been hurt/wronged by someone. Now imagine that person says, “I’m sorry.”

tell them to throw a plate on the ground.
-Okay
Did it break?
-Yes
Say sorry to it.
-Sorry
Did it go back to the way it was before?
-No
Do you understand?”

People/things are fragile. Handle with care.
Click to expand...

+++

Generally People who say sorry only say it to make them selves feel better for something bad they have done or said

It does not make it alright or better
 
Foxholer said:
:rofl: :rofl:

I'm not sure whether to be horrified at their cynical attitude or congratulate them on their awareness of what the customer wants!

@cheltenhamhacker Compensation isn't my immediate thought! Remedy is, and that may involve compensation but certainly not a worthless apology. I keep going back to the slogan of a (very successful) company back home - It's the putting right that counts! Several times I have had great service from companies who have screwed up, but provided me with a higher spec item instead - is that compensation?
Click to expand...

Of course any apology is worthless (worth less) if its not sincere and too often corporate apologies are from an individual acting on the companies behalf. That is itself makes it harder (but not impossible) to be sincere. Often its not their personal screw up that needs apologizing for

It's the sincerity (or lack of) that defines an apology



And yes getting a higher spec item that you haven't earned or paid for is compensation
 
6inchcup said:
HARRODS used to have a man whose job was to be sacked,he would be summoned to the shop floor and sacked in front of the disgruntled customer,he was sacked 4 times in one day,customer happy because they got their revenge,shop happy because customer happy,apologies mean nothing in the corporate world same as fines or compensation,they just stick the price up to recoup loss.
Click to expand...

OR

Customer goes home and on reflection feels bad that their actions resulted in getting someone the sack and is too embarrassed to shop there again.
 
Doon frae Troon said:
OR

Customer goes home and on reflection feels bad that their actions resulted in getting someone the sack and is too embarrassed to shop there again.
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im talking about the days when we had a class system so no i dont think the upper middle class person would give too hoots for a shop worker
 
6inchcup said:
im talking about the days when we had a class system so no i dont think the upper middle class person would give too hoots for a shop worker
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or even two hoots!


poor guy, wonder what he was paid and if the same person saw the same guy get fired more than once:smirk:
 
brendy said:
Depending on what has happened, sorry is never good enough. I like this:

Imagine you’ve been hurt/wronged by someone. Now imagine that person says, “I’m sorry.”

tell them to throw a plate on the ground.
-Okay
Did it break?
-Yes
Say sorry to it.
-Sorry
Did it go back to the way it was before?
-No
Do you understand?”

People/things are fragile. Handle with care.
Click to expand...


Brendy , that's class , i will save and use that at a later date :thup:
 
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