VinnyRM
Hacker
Played here last week 24/6. First impressions...not good, there are NO signs at all to explain where to go, yes there's a starters hut, but we still owed a green fee.
We expected to pay in the pro shop, as the email confirming booking hadn't stated ANY instructions whatsoever.
We went to the pro shop after 2 lady members directed us there....locked up...took dog a walk allegedly.
there are 3 clubhouses that share the course, one of the ladies, who by now was somewhat embarrassed pointed out tht the club flying the flag was the "club of the day"and would be open for drinks etc.
This was not the case...all locked up, repeated knocking brought a cleaner to the door, who stated no one else was there! So much for the prospect of a drink/bite to eat.
On to the starters hut it was then...the lady there was very polite, and took the remaining £55 green fee...yes £55! One of the ladies asked what we had paid, and when I told her she was astonished...which makes me think the visitors price is highly inflated, which I now, having played the course think the same.
The course is okay, maybe the initial problems made us hyper critical, but in my opinion it was a course I wouldn't expect to pay anymore than £30 for tops,it was okay, but not memorable in any way.
On completion of our round we asked to see the secretary, we voiced our complaint, she agreed with what i told her about lack of services etc, she even checked the e mails I had been sent, and yes, she agreed, they didn't contain any instructions re arrival etc, having agreed with me that things could have been better, weren't up to scratch ...all we got was an apology...no offer of refund etc..oh a drink in the clubhouse, nothing more.
To say we were disappointed is an understatement, both me and my mate have played extensively in the States, and Customer Service over there is an actual degree course at Uni etc...and they do take complaints seriously, they know saying sorry simply doesn't cut it.
I voiced a concern at a course in Arizona and was immediately reimbursed my FULL green fee, no real issue at all.
I always say its not the problem, it's how it is dealt with, and i would not be here writing what i would agree is a negative review if we had been treat fairly, especially when the secretary actually agreed my complaint was valid, that I couldn't understand at all!
I'm not trying to put people off going to this course, simply stating my own experience, and also the genuine belief that the green fee for one round is WAY too high
We expected to pay in the pro shop, as the email confirming booking hadn't stated ANY instructions whatsoever.
We went to the pro shop after 2 lady members directed us there....locked up...took dog a walk allegedly.
there are 3 clubhouses that share the course, one of the ladies, who by now was somewhat embarrassed pointed out tht the club flying the flag was the "club of the day"and would be open for drinks etc.
This was not the case...all locked up, repeated knocking brought a cleaner to the door, who stated no one else was there! So much for the prospect of a drink/bite to eat.
On to the starters hut it was then...the lady there was very polite, and took the remaining £55 green fee...yes £55! One of the ladies asked what we had paid, and when I told her she was astonished...which makes me think the visitors price is highly inflated, which I now, having played the course think the same.
The course is okay, maybe the initial problems made us hyper critical, but in my opinion it was a course I wouldn't expect to pay anymore than £30 for tops,it was okay, but not memorable in any way.
On completion of our round we asked to see the secretary, we voiced our complaint, she agreed with what i told her about lack of services etc, she even checked the e mails I had been sent, and yes, she agreed, they didn't contain any instructions re arrival etc, having agreed with me that things could have been better, weren't up to scratch ...all we got was an apology...no offer of refund etc..oh a drink in the clubhouse, nothing more.
To say we were disappointed is an understatement, both me and my mate have played extensively in the States, and Customer Service over there is an actual degree course at Uni etc...and they do take complaints seriously, they know saying sorry simply doesn't cut it.
I voiced a concern at a course in Arizona and was immediately reimbursed my FULL green fee, no real issue at all.
I always say its not the problem, it's how it is dealt with, and i would not be here writing what i would agree is a negative review if we had been treat fairly, especially when the secretary actually agreed my complaint was valid, that I couldn't understand at all!
I'm not trying to put people off going to this course, simply stating my own experience, and also the genuine belief that the green fee for one round is WAY too high
