bobmac
Major Champion
Well, today is the big day for Jan. She's off to Norwich to collect her new car (fire engine) 
The train leaves Sleaford at 9.42 so phones up East midlands trains to buy a ticket at about 8.30.
The guy was very helpful. Confirmed the price, timings, connections etc. Took card details, all paid for and sorted. No waiting in a queue for us at the train station.
Luvly Jubly.
What could possibly go wrong.
Get to the train station, told to go to the platform to retreive the ticket. Type in the ref no. No ticket found
Spoke to the girl in the ticket office.
"When did you order the ticket?"
"About an hout ago"
"Well, that explains it. It takes a couple of hours for the order to go through the computer system
Can you help I asked.
No was the reply.
Do you have a phone?
Yes, but that wont help, just have to wait a couple of hours
The train leaves in 10 mins
Do BR have the special 1990s computers?
Anyway, Half an hour later, Jan texts me. A very nice ticket collector understands her situation and there's no problem or extra charge for travwelling without a ticket.
So, a guy on the telephone who let the order go through with n hour before the train leaves and a girl who was no help at all.
It just seems if the computer says so, there's nothing the human can do.
Feel better now
The train leaves Sleaford at 9.42 so phones up East midlands trains to buy a ticket at about 8.30.
The guy was very helpful. Confirmed the price, timings, connections etc. Took card details, all paid for and sorted. No waiting in a queue for us at the train station.
Luvly Jubly.
What could possibly go wrong.
Get to the train station, told to go to the platform to retreive the ticket. Type in the ref no. No ticket found
Spoke to the girl in the ticket office.
"When did you order the ticket?"
"About an hout ago"
"Well, that explains it. It takes a couple of hours for the order to go through the computer system
Can you help I asked.
No was the reply.
Do you have a phone?
Yes, but that wont help, just have to wait a couple of hours
The train leaves in 10 mins
Do BR have the special 1990s computers?
Anyway, Half an hour later, Jan texts me. A very nice ticket collector understands her situation and there's no problem or extra charge for travwelling without a ticket.
So, a guy on the telephone who let the order go through with n hour before the train leaves and a girl who was no help at all.
It just seems if the computer says so, there's nothing the human can do.
Feel better now
