Benross htx type r irons

[mar00]

obviously the initial cost would be relevant, but they are worth nothing, due to the problems they arrived with as I wouldn't sell them to anyone as they are
I have tried for months now to get them sorted, they have been back once after having them three weeks I was told they would be fixed but received them back untouched, they ignore messages and emails, just because they are cheaper clubs shouldn't mean no customer service and poor build quality,
the off the shelf clubs in general seem to be ok, the main problem seems to be anything custom built,

I'm not the only one with problems and everyone that does seems to have the same problems getting anything done, they don't even respond to the fitters or retailers and the pros like to push them as they make about 50%,

 

[Foxholer]

obviously the initial cost would be relevant, but they are worth nothing, due to the problems they arrived with as I wouldn't sell them to anyone as they are
I have tried for months now to get them sorted, they have been back once after having them three weeks I was told they would be fixed but received them back untouched, they ignore messages and emails, just because they are cheaper clubs shouldn't mean no customer service and poor build quality,
the off the shelf clubs in general seem to be ok, the main problem seems to be anything custom built,

I'm not the only one with problems and everyone that does seems to have the same problems getting anything done, they don't even respond to the fitters or retailers and the pros like to push them as they make about 50%,

Have you tried phoning them?

Of course, your real contact should (has to?) be the retailer you purchased them from! And that should apply even when 'custom built'!

 

[mar00]

Have you tried phoning them?

Of course, your real contact should (has to?) be the retailer you purchased them from! And that should apply even when 'custom built'!

yes the retailer is phoning about 3 times a day and leaving messages,

as they've already had them back once you would think it would be easier just to fix them instead of lying,

 

[Blue in Munich]

Got any photos of the issue so we can see what it is?

 

[mar00]

Got any photos of the issue so we can see what it is?

the clubs are with the fitter at the moment but I will get some and post them, as they now refuse to put the defect right, say it doesn't affect use,

 

[Fish]

Is there any reason why your not joining in on the rest of the forum/site, it's obvious you joined and searched for Benross to vent your disapproval as you reignited a 5 month old thread?

 

[GeeJay]

My pairs partner (9 hcp)has just bought a set of HTX Type R irons and thinks very highly of them. So much so that I'm considering getting a set myself (14 hcp) to replace my aging Wilson Di9.

 

[mar00]

Is there any reason why your not joining in on the rest of the forum/site, it's obvious you joined and searched for Benross to vent your disapproval as you reignited a 5 month old thread?

I will be joining in more, I though a forum was to share information and that's what I'm doing about my experience with Benross and their poor quality and refusal to do anything about it, I'm clearly not the only one as there are regular post on twitter by people with problems also been ignored,

if I wanted to vent I would go on social media, which I will be doing next and also looking at taking legal action,

 

[mar00]

My pairs partner (9 hcp)has just bought a set of HTX Type R irons and thinks very highly of them. So much so that I'm considering getting a set myself (14 hcp) to replace my aging Wilson Di9.

it shouldn't be a gamble buying clubs, if you get them don't hand over any money until you've checked and hit them, as they won't care after, but there are people with clubs failing completely after a couple of months use, some of mine now make a cracking sound when hitting them after a couple of hours use,

 

[GeeJay]

it shouldn't be a gamble buying clubs, if you get them don't hand over any money until you've checked and hit them, as they won't care after, but there are people with clubs failing completely after a couple of months use, some of mine now make a cracking sound when hitting them after a couple of hours use,

Interesting, thanks for the input.

I'm planning to go for a fitting next week at our sister club. I will try other irons beside Benross, but the ones I've seen certainly look the part.

When you say clubs are 'failing completely', can you expand on this please? How have they failed? How many cases are you aware of?

 

[mar00]

Interesting, thanks for the input.

I'm planning to go for a fitting next week at our sister club. I will try other irons beside Benross, but the ones I've seen certainly look the part.

When you say clubs are 'failing completely', can you expand on this please? How have they failed? How many cases are you aware of?

the demo's look ok, but the build quality of mine is terrible, there are cases with heads cracking, coming off and coming loose, most seem to be reasonably new,
I've come across about 9 people with issues over last few weeks, there are three people on twitter in last few days, even driver heads splitting, thing is they're also getting ignored by benross unless they go on social media then benross try and hide it and deny they ever have any problems,

the retailers like to push them as they get 50% mark up with very small out lay if any, I just bought some used Ping G from a reputable eBay shop, much better clubs, quality and feel, also go just as far if thats the reason for looking at benross

 

[Fish]

Can you out up pictures of your clubs and there issues?

 

[mar00]

Can you out up pictures of your clubs and there issues?

I haven't got them, they are with the retailer still as they sent them back again without fixing the issues, I've now refused them and asked for refund,

 

[GeeJay]

the demo's look ok, but the build quality of mine is terrible, there are cases with heads cracking, coming off and coming loose, most seem to be reasonably new,
I've come across about 9 people with issues over last few weeks, there are three people on twitter in last few days, even driver heads splitting, thing is they're also getting ignored by benross unless they go on social media then benross try and hide it and deny they ever have any problems,

the retailers like to push them as they get 50% mark up with very small out lay if any, I just bought some used Ping G from a reputable eBay shop, much better clubs, quality and feel, also go just as far if thats the reason for looking at benross

Thanks again. To be honest I wouldn't even have considered Benross had my friend not just bought a set and has been very pleased with. I was/am considering Titelist AP2, Mizuno MP-25 or MP-15, Taylormade PSi or similar. The Benross seem to get good reviews, but the points you've raised have certainly made me more cautious.

I hope you get your refund.

 

[ChrisB0210]

I've had my HTX driver almost 4 months now and my fairways, hybrid and irons for 2 months. No issues whatsoever with build quality or performance. I would definitely recommend them. Speaking to others at my club that have Benross clubs, everyone is in agreement that they make good equipment for very reasonable prices.

 

[Fish]

I haven't got them, they are with the retailer still as they sent them back again without fixing the issues, I've now refused them and asked for refund,

Well I find it strange that with the alleged problems you have experienced you've never taken photo's of the clubs, especially whilst they've been going backwards and forwards, it's one of the first things I do if there is a problem with anything I have purchased and have to send it back or I take a picture/s to initially inform a company before returning anything.

I personally believe there is more to this than you are fully declaring, I honestly don't believe that a company such as Benross would return any clubs reported and sent back to them as faulty or blemished in any way only to return them back to you if their builder could see the issue you're reporting!

It is my personal opinion that something hasn't quite gone your way in the purchase of these clubs and you just want to rubbish a very good manufacturer and brand name on a public forum, it is also my opinion that you only joined this forum to do that by searching for the name Benross and resurrecting an old thread the day you joined.

Until you produce pictures of the damaged ferules, shafts that are not straight and stepped incorrectly, I simply don't believe you and I think this is just a dig at a brand and manufacturer because you possibly haven't got your own way in something regarding the purchase, or had a change of heart and have attempted to send them back under false pretence!

Prove me wrong?

 

[GeeJay]

Well, since I joined here and after finding this thread, I've searched the web and been unable to find any other complaints about these clubs. If there was a widespread issue with these clubs or the quality of customer service from Benross, I would have thought it would show up all over the place. So I'm still very much considering these clubs along with offerings from the usual suspects.

 

[Stephen1955]

spend a bit more on something else, very poor build quality, I received my new type r irons with ferules damaged, they have clearly been put together with them damaged could not be missed but sent them anyway, all the shafts and stepping are just random lengths, customer service don't care and refuse to put then right,

I think you are being a bit anti Benross if there were that many problems something would have been done about they have a reputation to keep so would not let this carry on as you suggest.

 

[Stephen1955]

Hello I think you are right with your reply something has upset this person to make comments like this about a product. From experience Benross have always been value for money and quality . I have just ordered a Set of type r today after a test which I have to say out performed top brands by a mile.

 

[SilverFoxVillarly]

Just bought HTX Type R Driver and will test it soon. There were no issues with wrapping-on presentation as it was all hi-quality. At 9 HCP I hit the ball correctly and have used TM Burner TP in recent past for 230 - 250 yd average distance. Will update.