No, according to Adidas the retailer occurs no cost for returning faulty items back to them. As above, Sale of Goods act states the retailer has a responsibility to reimburse any additional shipping costs incurred by the customer due to a faulty item. The retailers T&C's state though " Any...
Thanks all. This particular online retailer is a well established UK one, which dozens of people on here would have used!
Using pbrown7582's advice I got an alternative courier quote for £4.20 so just don't think it's worth the hassle of arguing my case. I guess that's what they rely on. If the...
Hello all, I'm after some advice from the hive.
I ordered a pair of Adidas Gripmores back in February but have only wore them twice, most recently being last weekend. I noticed after the round that the rubber was coming away from the sole in a couple of places. Contacted the original online...