The most pointless phone call you have had...

[Khamelion]

Wor lass came in from work today and showed me a conversation that friend had had this afternoon, names have been changed.

"Can I speak to Mr Green please?"
"Which one? There are two of us"
"Errrmmmmm..... the one with the appointment at the Newcastle R.V.I this afternoon"
"Sorry. Neither of us know anything about an appointment at the R.V.I this afternoon"
"Can you hold for a moment?..............Hello? I've just been told it's for Gary Green, apparently"
"That's me but I do't know about any appointment this afternoon"
"Errrmmmmmm.......No, you wouldn't because the letter wasn't sent out - I've got it in my hand"
"Aha, So, how can I help you?
"I'm just calling to let you know the appointment has been cancelled. So don't trouble yourself to attend"
"Fair enough"
"Bye"

You just cannot make it up.

 

[palindromicbob]

This one a lot lately.

*Ring Ring*

"Hello, I would like to talk to you about a possible claim you may have for mis sold PPI"

"No thanks"

*click*

 

[HomerJSimpson]

Been having major issues with Talk Talk and trying to cancel our account before moving next week. Was told by someone from their Twitter team I could do it via interactive chat with a call centre drone. Having been promised a call we never received from customer services, been given the runaround all day by Facebook, Twitter and e-mail and the start of man flu, I'd simply ran out of patience

Zoe: Hi, thank you for contacting TalkTalk today, you're through to Zoe, how can I help you?
You: Been talking via your twitter customer service and they told me to cancel using online chat. We were promised a call back from customer loyalty team at 6.30 and heard nothing. We've been trying to cancel since November and this is farcical now
Zoe: Please may I ask, why do you want to leave TalkTalk?
You: I've been through this already via letter phone and today on Facebook and Twitter. We are moving house and using Virgin for our TV broadband and phone. We want you to release our number especially as my mum is ill in hospital and having get a new number would be a big issue for her but you won't even release this
Zoe: Please be advised that you will be required to contact our Home Movers Department on 0870 444 1820 for further assistance. They will be able to help you disconnect your services.
You: Check your @talktalkcare twitter. We were promised a call from Customer Loyalty tonight at 6.30 but guess what... Your crappy customer service doesn't extend to keeping promises. We have called that number 4 times so far to try and cancel. It isn't good enough and we are taking this to Ofcom, BBC Watchdog and our solicitor. We even lost the phone line for three weeks in November and still had to pay a full month's rental
Zoe: I do apologise for the inconvenience this matter has caused you however, I can advise you to contact the relevant department regarding this issue and they will assist you further.
You: So why cant they call me as promised. Why do we have to incur more cost? I trust this isn't an English Call Centre and they simply have no idea if the sheer frustration this is causing. I want you to meet your promise and call us
Zoe: I can advise you to await the call back.
You: Is that the one due 45 minutes ago??? I want to take this further. Who can complain to as you are not helping.
Zoe: I can advise you to contact our Customer Service Team on 0870 444 1820 to log a formal compliant.
You: They have ignored our request to cancel. They aren't going to deal with a complaint are they. I want the name of a manager so I can put it in writing and so BBC Watchdog and Ofcom have a record
Zoe: Please be advised that I am able to provide you with such information.
You: Typical. Why not. I want to speak to your line manager online
Zoe: Please be advised that you will need to contact our customer care to speak to an available manager.
Zoe: 'manager'
You: I will do but after Customer Loyalty have called. I presume they will call back tonight as promised. Don't worry I'll put my complaint in writing to Tristia Harrison your Executive Commercial Director and make sure I save and include a transcript of this
Zoe: Please may I ask, is there anything else I can assist you with?
You: Are Customer Loyalty going to call tonight as promised on Twitter
Zoe: Yes they will.
You: We'll see. That is all but please be aware this conversation has been saved and will be used in our written complaint
Zoe: I do understand you frustration.
Zoe: Please may I ask, is there anything else I can assist you with?
You: No thank you.

I had an e-mail from the CEO's office today and called the number and it was legit. I was sceptical when I saw it but they had seen my rants on social medial and the lack of progress. One five minute call, to someone based in the UK, and it was explained what the problem was, was sorted and with an apology.

It isn't the first time I've had to resort to using a FB or Twitter page to make the world aware of the poor customer service I'm receiving. I don't like doing it and shouldn't have to do it but it does seem a good way to gender a response so if you're having issues it may be an avenue worth exploring

 

[Khamelion]

Similar to your issue Homer, a mate had a complaint with Sky Broadband, with being a network engineer working in a call centre, he knew, 1- What the problem was and how to fix it, 2- that the minion answering the phone has a script to read through to make sure all questions are asked and answered.

After trying to get the minion just to tick the boxes put him through to a 3rd line technician after 45mins he lost his patience, hurled a few expletives down the phone and hung up.

10mins later he gets a call, saying that his account had be tagged with the note that he was an abusive racist and that his customer service calls would no longer be handled by call centres in India, but would be UK based only. He got put through to a 3rd line tech, told them what the issue was and the problem fixed.

 

[Deleted member 17920]

Wor lass came in from work today and showed me a conversation that friend had had this afternoon, names have been changed.

"Can I speak to Mr Green please?"
"Which one? There are two of us"
"Errrmmmmm..... the one with the appointment at the Newcastle R.V.I this afternoon"
"Sorry. Neither of us know anything about an appointment at the R.V.I this afternoon"
"Can you hold for a moment?..............Hello? I've just been told it's for Gary Green, apparently"
"That's me but I do't know about any appointment this afternoon"
"Errrmmmmmm.......No, you wouldn't because the letter wasn't sent out - I've got it in my hand"
"Aha, So, how can I help you?
"I'm just calling to let you know the appointment has been cancelled. So don't trouble yourself to attend"
"Fair enough"
"Bye"

You just cannot make it up.

brilliant, you couldn't make that up. :rofl:

 

[SocketRocket]

Ring Ring!
Hello
My name is Amanda and I am calling you for a survey on what internet provider you use?.
Is your real name Amanda because you sound like you are Asian?
My name is Amanda and I am calling you for a survey on what internet provider you use?
Is your real name Amanda because you sound like you are Asian?
BRRRRRRRRRRRRRRR!!!!!!!

 

[Andy808]

Hello is that Mr Jones?
Yes.
You requested a call about PPIs.
No I didn't!
We have it on our records that you have.
But I don't have any debts.
You don't have ANY debts?
No.
Mortgage?
No.
Credit cards?
No.
Bank loans?
No, nothing!
BRRRRRRRRRRRR!

They STILL ring once a week!

 

[SwingsitlikeHogan]

"Thankyou for calling Scottish Power - please choose from the following 9 options, select hash if you wish to ..."

"Thankyou - due to exceptionally high number of calls we are receiving expressing an interest in our great fixed rate prices we cannot answer your call immediately. Your call is important to us and will be answered as soon as one of our agents is free"

Music
Silence
Music
Silence
Silence
Silence
Silence
Click
Silence
Silence
Music
Silence
Silence
Silence
Silence
Click - brrrr

Aaaaaargh!!!!!!

 

[Doon frae Troon]

Hello
I'm from the Scottish Conservatives, I wonder..........


Click.