Summer rates in winter - the update

[toonarmy]

Just a quick update for all those interested re: the summer rates debacle @ Rudding Park.

The manager got in touch with me and without any prompting gave me the reason behind the cock-up (hotel chain e-systems marking Easter as summer) and that the staff wouldn't have been able to do anything about it anyway. Then went on to offer me and my playing partner a free round at our leisure i.e. no expiry on the offer.

All I can say is fair play to them. I would have been quite happy with a refund to the amount extra we paid, but he's shown that golf is still a game run by and for ladies and gentlemen. I can now look forward to another round away from home whenever it suits me and my mate and I will cheerfully tell everyone that Rudding Park came good.

Well done them and just goes to show the power of polite complaints, backed by the muscle of psychotic GM forumites!

 

[birdieman]

Bet you feel the same as when you've holed a birdie putt from 35 feet?
Well done, you don't ask you don't get.

 

[theeaglehunter]

Glad they sorted it out for you. At least you can keep faith in the good nature of our game.

 

[RGuk]

Result.....the course has just ticked all the boxes for me. They give you a fair (or more so!) resolution and we can all put it back on our list......makes good business i.m.o.

 

[GB72]

Indeed, a good result and a good reaction from the course.

 

[HomerJSimpson]

Thats pretty good of them. You might want to write a letter or give GM a brief e-mail with the problem and resolution for their letters page. Would be fair to the course to give them some decent publicity if they publish it

 

[TonyN]

Nice one, am glad it worked out well. Better than getting heavy with them.

 

[toonarmy]

Thats pretty good of them. You might want to write a letter or give GM a brief e-mail with the problem and resolution for their letters page. Would be fair to the course to give them some decent publicity if they publish it

Good idea Homer - will do.