Snainton and Footjoy - Superb Service

[tugglesf239]

Posted a while back that my 13 month DNA shoes had sprung a leak slightly out of warranty.

Anyways i emailed FJ and explained the situation and they said they might be able to offer some help, assuming the shoes had not been mistreated.

Fair enough, so i emailed Snainton (place of purchase) and let them know FJs stance.

Shoes were subsequently send back to Snainton before being forwarded to FJ.

Well..

Today i had an email saying that FJ would replace the shoes to the new model free of charge and the guys at Snainton even asked me if i would like a different color!

Massive shout out to Simon at Snainton and FJ. I had no expectations of getting help even though i was peeved my ton fifty shoes had been rendered useless just out of warranty.

Top class service and not the first time that Snainton have gone above and beyond.

 

[KenL]

Excellent service.

 

[winty57]

perhaps contacting FJ direct is the way to go re warranty issues rather than go through the retailer,

 

[Tashyboy]

Tuggles, it is nice to see someone else being as quick to praise as we can be as quick to moan.
Big up respect to snainton,FJ and Tuggles.

 

[Jates12]

I purchased recently from Snainton and they second to non for service. Top work from FJ though!

 

[tugglesf239]

perhaps contacting FJ direct is the way to go re warranty issues rather than go through the retailer,

I did feel a wee bit cheeky doing this, especially when i had to then tell Snainton that i had. However it did help me to get things in motion .

 

[HomerJSimpson]

Well done Snaiton and FJ