Problems with HDIDo/Club Systems International V1 handicap software

[2blue]

We're just completing our 1st year running this system which is a big improvement on Club 2000 except.....
the touch screen is not the dedicated one that can be supplied by CSi & has let us down on a number of occasions.
What I'm wondering is......
1. The reliability of your Club system.... is it ever 'down'?
2. Is your equipment, that supplied by CSi?.... reliable?
3. Your thoughts on the new V1 system

We have over 60 Q Comps a year + the NQ season about to start so the integrity of the system is crucial.

Thanks in advance for your responses

 

[Deleted member 15344]

1. Club Systems was the most unreliable System I have ever witnessed , daily issues with it and the support line is horrific

2. The PSI regularly crashes on a weekly basis - they replaced it at our cost and that still regualry caused issues - at least once a week I had to reboot it

3. We were going to move to V1 instead we moved to Intelligent Golf which is a far superior system in every single way for everything from membership to competitions to tills - the support is first class from them. It's a system run by people who play golf and understand the needs of a golfer and golf club. Highly recommend a transition to IG from Club System

 

[louise_a]

We updated to V1 in the middle of the season, as handicap secretary of our section I have to know it very well, it has loads more functionality than the earlier club systems although it doesn't half take some getting into, I am still finding new stuff.

While the mens section us the touch screen, we don't and so I don't know about that side of things

It is easy to mark a comp as a NQ its just an option when you set up a comp.

 

[louise_a]

I would also add that I have had no problems with it, cannot answer for the men's section though.

Another thing I like about it, is that I can log on from home also it has a CDH search facility.

 

[delc]

Seems to work well at our club.

 

[HomerJSimpson]

Our club 2000 software is poor and PSI is rarely operational for players to sign in. I'm sure the club has looked into other systems but seem reluctant to change, probably due to the cost involved and the hassle of swapping over

 

[El Diablo]

Slightly different angle but related to software and off topic I suppose.

I have a major issue with several of the club handicap systems from a different perspective.

My son has memberships at 3 clubs who operate via Howdidido, Masterscoreboard and Intelligent Golf.

Given he frequently plays 2 or 3 qualifying competitions per week (sometimes two the same day at different clubs) the errors on the reporting and scores between them occupies me with emails every single week to one club secretary or the other.

He now holds his "home" handicap at the club where we have the fewest errors in processing interfaces - not the club which he considers his home club.

How these systems can be "licensed" and approved when they clearly do not talk to each properly and are not integrated in an effective manner defies belief and I wonder who undertakes this process.

I have been fighting the issues with these systems now for over a year and frankly it is getting worse.

They bring rounds in multiple times, not at all, with incorrect scores, prior to changing his home club get no away scores for 6 months etc. etc. I could go on and on.

But for the fact he is a Cat 1 golfer on the cusp of getting his handicap low enough for the bigger amateur competitions I would throw my arms in the air and give up because the screw ups inevitably lead to a higher handicap than is correct .....

Just makes me a pain in the neck highlighting the latest errors but inevitably acting as a go between across the clubs.

Bit off topic.

 

[louise_a]

its not the system, it is how it is operated, once a competition is closed the central database of handicaps will be updated.
The problem will probably be that the operator of the system at the home club needs to take an option to sync to CDH, that picks up any away scores since the last time the sync was done, it is not automatic.

He can and must self adjust his handicap if he plays below SSS if a competition has not been close.

 

[El Diablo]

Believe me it is not that simple (far more complicated set of issues) and I was also highly disappointed that emails through the contact us section on EGU site did not even get a response.

We always self regulate for handicap and he has always played off the correct handicap when lower and many times when higher he plays off lower due to the ongoing issues. I have read and digested CONGU documents to ensure we do this and thank goodness he can no longer get exceptional cuts.

Given the updates received this week and the one chronologically currently missed I am monitoring once more before the regular email - will give them a few more days and hope it is not required .....

 

[Deleted member 15344]

Slightly different angle but related to software and off topic I suppose.

I have a major issue with several of the club handicap systems from a different perspective.

My son has memberships at 3 clubs who operate via Howdidido, Masterscoreboard and Intelligent Golf.

Given he frequently plays 2 or 3 qualifying competitions per week (sometimes two the same day at different clubs) the errors on the reporting and scores between them occupies me with emails every single week to one club secretary or the other.

He now holds his "home" handicap at the club where we have the fewest errors in processing interfaces - not the club which he considers his home club.

How these systems can be "licensed" and approved when they clearly do not talk to each properly and are not integrated in an effective manner defies belief and I wonder who undertakes this process.

I have been fighting the issues with these systems now for over a year and frankly it is getting worse.

They bring rounds in multiple times, not at all, with incorrect scores, prior to changing his home club get no away scores for 6 months etc. etc. I could go on and on.

But for the fact he is a Cat 1 golfer on the cusp of getting his handicap low enough for the bigger amateur competitions I would throw my arms in the air and give up because the screw ups inevitably lead to a higher handicap than is correct .....

Just makes me a pain in the neck highlighting the latest errors but inevitably acting as a go between across the clubs.

Bit off topic.

It's snot the systems

And louise said when a Comp is finished every system sends the results and HC changes into CDH

It's then up to home and away clubs to regualry get those results from CDH

I may sure during the summer it was done every day now on IG it's automatically downloaded every day and then every day I check and accept any away scores

 

[El Diablo]

There is 100% a system issue between these three plus I know there are also some user issues (seems the secretaries blame each other for some of the problems) - but believe me the past 12 months have been horrendous dealing with this and there seems to be no end in sight.

 

[Deleted member 15344]

There is 100% a system issue between these three plus I know there are also some user issues (seems the secretaries blame each other for some of the problems) - but believe me the past 12 months have been horrendous dealing with this and there seems to be no end in sight.

The systems don't talk to each - there is no direct connection between them

They all link into the CDH - I never have any issues with away scores many times I have got them the same day as they have been entered

Any delays will be down to the inputting of the scores and how often volunteers download them

If your son is playing 3 qualifiers a week at various courses then it will be at times a delay in scores because not every club has paid people to do the scores and HC adjustments

I have the same issue with a junior girl - throughout the summer she played at about 4 qualifiers a week - her dad expect the HC to reflect any changes the very same day it happened at an away course and even home course and I had weekly complaints that they were taking a day to get sorted without him understanding that some people have a main job and it wasn't looking after his daughters HC - thankfully he now understands any delay

 

[MendieGK]

It would be so much easier if everyone just used the exact same system. I know it will never happen, but in an ideal world. You should be able to get full details of all of your rounds on your own database.

Drives me crazy that i cannot see the individual hole scores for rounds on AWAY courses.

Just imagine, everyone of us has a membership card/number (i know we all have CDH), we enter that to log in, regardless of club, enter our score and once the comp is closed everything is updated automatically.
No need to have your handicap 'held' by a club.

 

[rosecott]

There is 100% a system issue between these three plus I know there are also some user issues (seems the secretaries blame each other for some of the problems) - but believe me the past 12 months have been horrendous dealing with this and there seems to be no end in sight.

As Phil pointed out, it is nothing at all to do with issues between the 3 systems - it is how quickly and accurately each club feeds into CDH. If they all update to CDH on a regular basis - ideally daily as Phil does - then CDH will be up to date as much as possible. You have to remember that it is still the player's responsibility to report Away scores to his Home Club for action irrespective of how quickly or otherwise scores are transmitted to CDH.