Printer, email problem ??

[williamalex1]

Hi Guys, recently my HP photo smart, printer scanner just wont print some emails
It seems print everything else except a BRS booking confirmation email.
I use a Toshiba satellite laptop on windows 10 , Hotmail outlook.
I've tried changing browsers from Chrome to Firefox and Edge but still no joy.
Any ideas, please keep it simple .

 

[PhilTheFragger]

Are you sure you have the HP printer selected, it may have changed the setting to “print to file” which is basically saving the doc.

Failing that a trip to the HP website to make sure you have the latest drivers

Hope that helps Billy Boy 👍

 

[williamalex1]

Are you sure you have the HP printer selected, it may have changed the setting to “print to file” which is basically saving the doc.

Failing that a trip to the HP website to make sure you have the latest drivers

Hope that helps Billy Boy 👍

Cheers Phil, but it prints other emails and docs and photos from other sources .

 

[rosecott]

I also have a printer problem. I save our results sheets in rtf form from the Handicapmaster software for editing and printing. I have just upgraded to Office 365 and Word 2016 steadfastly refuses to print the file although everything else prints with no problem.

I have devised a workaround by copying the entire text in the rtf file and pasting it into a blank doc file.

 

[williamalex1]

I also have a printer problem. I save our results sheets in rtf form from the Handicapmaster software for editing and printing. I have just upgraded to Office 365 and Word 2016 steadfastly refuses to print the file although everything else prints with no problem.

I have devised a workaround by copying the entire text in the rtf file and pasting it into a blank doc file.

So it must be an age thing :rofl:

 

[Old Skier]

Have this at times since Windows 10. Normally have to resort to a copy and paste to a word doc.