rob_golf1
Q-School Graduate
Some of you may remember my post a few weeks back about a polo shirt I purchased from the Open Championship this Summer that has fallen apart after wearing it for two rounds.
I took up your advice (after they had told me they could do nothing about it the shirt) and sent them another nice email outlining my rights as a consumer.
Low and behold - weeks have gone by and nothing has come back my way!
Very disappointed that the customer services department have simply ignored my response - despite getting an email back saying that they would get back to me within 72 hours....
Slightly off topic - I used to work at Homebase as a customer services assistant, so I know exactly how you should handle these situations, and by simply hiding away from core facts, is only going to wind up the consumer.
R&A, I'm not impressed!! :sbox:
I took up your advice (after they had told me they could do nothing about it the shirt) and sent them another nice email outlining my rights as a consumer.
Low and behold - weeks have gone by and nothing has come back my way!
Very disappointed that the customer services department have simply ignored my response - despite getting an email back saying that they would get back to me within 72 hours....
Slightly off topic - I used to work at Homebase as a customer services assistant, so I know exactly how you should handle these situations, and by simply hiding away from core facts, is only going to wind up the consumer.
R&A, I'm not impressed!! :sbox:
