How Do People Get The Jobs They Have?

[Crazyface]

I'm getting fed up now with what I can only describe as lies being said to me by people who do not know how to do their job correctly.

1. Environment Agency :- Incorrect advice on who is the correct owner of a Canal Feeder.
2. Wembley Staff :- Not knowing how to get Disabed Access Tickets.
3. Bank Of Ireland Staff sending out incorrect mortage offer after going through it with some disinterested clown for 30 minutes who was obviously just following his script and dozed off half way through it.
4. One of my Local councillors not knowing just where a planned road is going. (It counts. It his only "job")

I'm sick to death of this and I'm not going to let these people get away with it anymore.

 

[Tashyboy]

Missis T has a saying " just do the job you are paid to do". She says that if she does not do her job correctly people can die, and she does not mind going nose to nose with anyone from care assistants, district nurses, Drs, consultants. She has reported them all.
she sees people in the street and wonders how they were employed. Some of it is people getting jobs coz they " toe the line", they are employed because they cannot think for themselves and don't want to. There family works for the company and are protected. It happened a lot in the Pits.
With privatisation things were going to get better, can someone send me a pm when it does.

 

[SwingsitlikeHogan]

drift and good fortune (well that's me)

...and others? Well the problem is that we tend to only see things from our perspective and it is very easy to be judgmental. We don't know either the work or personal pressures individuals are under so I try and not critisise - rather I try and help them do the best they can, or make their job as straightforward as possible.

But with the examples you cite - frustrating indeed folks not seeming to know what seem to us to be basics around what their job entails - I dunno. But that's just it - we don't know.

 

[anotherdouble]

Too many people are tied to scripts and if the computer says no then no it is. They are not allowed to think for themselves. Sometimes it's not the person that we deal with face to face but people above them. I remember I had a 2 month wait for a scan. I told the receptionist that I could do a very short notice i.e. 30 min cancellation. I must of been from another planet. Sorry we do not work like that. Me, how many people cancel, she, a fair few, Me, I could fill one of those, she, we don't work that way. I was wasting my time and had to suffer the 2 month wait

 

[MegaSteve]

A lot of the fault lies with businesses reluctance to invest in its workforce...

For example... A fault developed in our 'phone line which could not be fixed despite BT/Sky sending a string of folk to attempt a repair... On speaking to these folk they'd completed a 90 day training course and that was it... If they couldn't solve the fault within the allotted time they had to move on... Really helpful not! Eventually we got lucky and a more senior [in years] chap turned up who was 'time served' in that he had [although many years previous] completed a full on five year apprenticeship... Well, the problem got sorted...

 

[Dan2501]

A lot of the fault lies with businesses reluctance to invest in its workforce...

For example... A fault developed in our 'phone line which could not be fixed despite BT/Sky sending a string of folk to attempt a repair... On speaking to these folk they'd completed a 90 day training course and that was it... If they couldn't solve the fault within the allotted time they had to move on... Really helpful not! Eventually we got lucky and a more senior [in years] chap turned up who was 'time served' in that he had [although many years previous] completed a full on five year apprenticeship... Well, the problem got sorted...

That's just classic Openreach. They're the absolute worst. Funded by BT's billions and yet the fibre coverage of the UK isn't improving at the rate it should, fibre to the premises isn't taking off like it should and thousands of people each week are left without internet because of their incompetence. Sooner they get split from BT and can no longer hide behind them the better and internet in this country will actually start to improve at the rate it should be.

 

[Hobbit]

Someone decides they're good enough to do the job. And at the lower end of the job market, not giving much more than a 1/2 day training session.

More often than not individuals take their motivation from the people who are supposed to motivate them.

 

[Doon frae Troon]

Councils are obsessed with re-organisations which tends to leave square pegs in round holes....well it's cheaper than paying redundancy and keeps the unions happy.

I have seen many council officers promoted sideways well beyond their comfort zone into areas where they have no knowledge.
The staff under these 'Sideways' officers then become demotivated.

 

[User62651]

Slighty irrrelvant to thread but needed some change to check tyre pressures at a garage yesterday as Mrs was travelling a fair distance later but had no coins or paper money with me. Bought some screenwash and engine oil and then asked if they could overcharge the card by 50p and give me the change back for the air machine. 'Nope can't do that'. Not the till guys fault but didn't seem an unreasonable request to me. Frustrating.

Agree with the mortgage advisor nod in post 1. Be carfeful with mortgages now, the onus is not on lending with a smile over a long period to make it do-able for you, made the error of booking a review after they put up my monthly payments, I wanted a monthly reduction; fat chance - they wanted a full analysis of finances to see if they could squeeze me up even higher per month - the onus is now very much on 'how quickly can you pay us your loan back for the maximum interest', they don't even try to hide that anymore. Brutal in banking these days and the staff are so impersonal or if they do greet you it's trained-monkey style through gritted teeth.