Hillbilly terrain issues

[USER1999]

Got a hillbilly terrain, had it nearly a year now (11 months). Aside from the rumbling gear box it has been ok. A few minor quibbles about mud clearance (why when it is designed and built in the UK does it not have enough mud clearance on the front wheel?).

Anyway, a few months ago, the rivets that connect the main down tube to the main hinge for folding snapped (mid round), and it took their nominated service centre about 3 1/2 weeks to fix it (4 rivets). apparently no one else has had this problem.

Well, it has done it again. Ok, it is still in warranty, but is a pain in the bum to take it to the service centre again.

I guess I will probably buy the rivets myself, and probably add some aradlite too.

Strange that no one else has this issue. clearly the rivets aren't strong enough. The rest of the trolley is fine, but it is daft that it is let down by 10 pence worth of fixings.

Their customer service department could learn alot from GoKart really. And their design team could learn alot from Fisher Price.

 

[drawboy]

Can it be fixed with a nut and bolt? if the rivet goes straight through, a small nut and bolt may prove a better solution, it will be stronger as well. Worth trying.

 

[HomerJSimpson]

I'd be getting onto customer services by now and kicking up a stink. Obviously an issue with your particular trolly and I'd be looking for them to send a replacement as

a) you shouldn't have to be fixing it yourself or adding onto repairs already made

b) it is a repeat problem and one that is more than likely to re-occur

c) it must cost in time and money to keep sending/taking it to the "aaproved" repairer who obviously aren't very good

 

[vig]

wierd that cos my Motocaddy did the same on BH Mon with a few of the guys on here. had to carry the cart bag the last few holes.
fanny deserves a medal.

BTW mine IS out of warranty, now has 4 small self tappers in

 

[HTL]

Could it be anything to do with driving it into trees?

Get out the tool kit, and show us all a pic of your handy work to pontificate over.

 

[USER1999]

Hey, I might (might not) have driven it into trees, benches, bunkers, etc, but it is a golf trolley, and that is normal use. Why have a 30 metre function? Where ever you point it, 30m is going to end up up side down.

I am thinking the Frankenstein look. Big nut and bolt, staight through.May be a wing nut or two.

 

[Region3]

I've got the same trolley, and there's no way it's version of 30 yards bears any resemblance to mine!! About 50 I reckon.

 

[viscount17]

Hey, I might (might not) have driven it into trees, benches, bunkers, etc, but it is a golf trolley, and that is normal use. Why have a 30 metre function? Where ever you point it, 30m is going to end up up side down.

I am thinking the Frankenstein look. Big nut and bolt, staight through.May be a wing nut or two.

No, what you need are Jo-bolts.
Any calculation of how many rivets you need for any particular size or application always ended - or 4 jo-bolts!

 

[HomerJSimpson]

I must be missing something here. Its in warranty. Its been fixed once and still broke. Its clearly a faulty trolly and under the Sales of Goods Act I'd be asking for a brand new one from the manufacturer by now and kicking up a merry dance. Why would you want to make any repairs yourself which the manufacturer will straight away says negates the warranty and why should you have to be worrying about bolts etc in the first place.

 

[drawboy]

I'm missing something here, this is a post about leccy trolleys and no one has mentioned the "It would never happen with a Go kart" stock answer.

 

[medwayjon]

Homer, under the sale of goods act the company can make multiple attempts at repair as doing so fulfills their legal obligations.

There is no provision under the sale of goods act to say that a replacement item should be offered all the time they are willing to repair.

A friend of mine bought some shonky £79 electric trolley a year ago and has played about 6 rounds with it. The reason? Multiple failures and then 6 week waits for parts to be sourced etc.

He consulted consumer direct who explained that as long as the supplier "makes good" the item, there is nothing they can do.

 

[USER1999]

I may yet get them to repair it as I am passing their way on Friday, but as a design engineer, I can say that in my view, the rivets are not big/strong enough for the use.

However, as an engineer, I am probably going to fix it myself, as it isn't exactly difficult. In this way I can make it stronger, and longer lasting. The warranty runs out next month, so any change to original specification that I make won't effect the warranty.

I do find it odd that I am the only one to be experiencing failure in this way. I have friends with the same trolley, who have had no issues and have had the trolley for 18 months or more. Maybe it was a batch of dodgy rivets, but twice?