Clubhouse Golf

[stevelev]

Not sure if anybody has used this store, online or in person???

I got a present from the better half for Xmas. The size on the item was way out, they should have been one size and they were 2 sizes above the marked size, not just on the tag but the label sewn in.". Needless to say with article in hand I went back to Clubhouse Golf in Eccles, they do have an online store too.

When they never had an exchange at first the guy refused to refund, saying that it was all indicated on the little sign he had hidden away in all the junk on the counter. Even when I measured them infront of him and stated that they were therefor faulty

As we got the credit note, we asked how long it was valid for, he replied that it was indefiniate. And would you believe it, we had to point out that the credit note did have an expiry date on it.

And all this from the main guy there, no names, but initials PR, obviously nothing to do with good PR.

I for one in future will only be using the store to try items on, and then order the right size at another retailer. Even though I have spent a lot of money in the store. The sad thing is I was eyeing up a pair of Galvin Green waterproofs, and when he started being arsey, that sale went out the window.

ANYONE KNOW ANY ONLINE RETAILERS WHO SELL A VAST RANGE OF GG.

 

[Basher]

Direct Golf flog it mate!

 

[drawboy]

check this out and go back with this info.
http://www.adviceguide.org.uk/index/your...urned_goods.htm

 

[Junior]

Used them a few times steve and found the staff in the store to be really helpful. Perhaps he had a Christmas hangover

 

[gjbike]

Was in there shop yesterday afternoon, have to say the guy behind the counter was very helpful.

 

[stevelev]

Thats the problem, in the past I've always found them excellent. The guy who served us was the one my better half was originally served by, and when he served her first time round, she asked him specifically if she could get a refund on them as they where a gift for Xmas. He said yes, then denied saying it, and even tried to say it wasnt him, until I pointed out that the name on the receipt was his.

Maybe see what they are like in the new year, but very wary of giving them any money now, would rather pay extra in a shop with better service.

 

[dangermouse]

surprised to hear that - I went in on the 23rd December to get my dad's presents - we got him a putter and a shirt. The guy who served was helpful, but no pressure sales technique or anything. Bearing in mind I was dressed in my scruffs, it was a pleasant surprise he left me alone to try the full range of putters for half an hour (and then price-matched an internet price on a scotty cameron).

When it came to paying, he did tell me they wouldn't refund unwanted gifts unless faulty - only offering an exchange, hence am surprised at your experience (especially since I think we were served by the same person), given they seemed to anticipate exactly that happening when dealing with me. I have found the younger members of staff less helpful in the past, but overall I use them above my local DG and AG.

 

[richart]

Have used them online and have always had excellent service, and some real bargains. Have recommended on here before, but sorry to hear of your problems.

 

[surefire]

I don't want to be an arse, but I think technically, you may have been in the wrong. Your Mrs bought the wrong size, but the item was perfectly described, and not faulty. Sounds like the mistake was with her, not the shop or the product.

That said, being a regular customer, and the problem being obvious, I think the retailer should have just exchanged, or as this was not possible refunded you. Better to lose one sale from a regular who will come back, than to lose a customer forever.

 

[surefire]

Just to back up my above post:

"There is no legal right to a refund or replacement if a present is the wrong size, colour or style, or it's unwanted. Exceptions include if the seller agreed to a refund or exchange on return of the goods, and for certain home shopping purchases, which can normally be cancelled for up to seven working days after delivery."

So it would be all down to what the seller agreed. Given no proof of this apart from the word of 2 people, legally the shopkeeper was right.

Source: http://www.direct.gov.uk/en/Nl1/Newsroom/ChristmasHolidays/DG_071792

 

[stevelev]

Just to back up my above post:

"There is no legal right to a refund or replacement if a present is the wrong size, colour or style, or it's unwanted. Exceptions include if the seller agreed to a refund or exchange on return of the goods, and for certain home shopping purchases, which can normally be cancelled for up to seven working days after delivery."

So it would be all down to what the seller agreed. Given no proof of this apart from the word of 2 people, legally the shopkeeper was right.

Source: http://www.direct.gov.uk/en/Nl1/Newsroom/ChristmasHolidays/DG_071792

That is where the problem lies. The size purchased was a 30" Waist, when the item was measured it was a 33" Waist, therefor the item was not as desciber when sold, and could be classed as faulty, as the size does match the size indicated within the the item on the sizing label or on the tag. Thus making the item different from the description, or faulty, no matter which you choose, legally there is a refund payable.

I fully understand that if they said size X and they were Size X it is an exchange or credit note.

Bu tthanks for your input

 

[HomerJSimpson]

I've had some good service from them especially on waterproofs so I'm surprised you are having so much trouble especially instore.

 

[stevelev]

I think I may just pop back in let him know my concerns, and start fresh with them

 

[surefire]

Ahh, I re-read the original post and realised I misinterpreted your statement. I thought you meant that the trousers were from a rack or hanger saying one size, but the label and tag said a different size, which was the products actual size.

In your actual situation, I think you have much more of a case, although I don't know how much of a get out clause there is in saying that the trousers are cut to fit someone with X" waist as opposed to the trousers have a X" waist.

 

[Happy hacker]

Bought a complete new set of irons, woods, putter and bag as I have taken up golf again. Went away on holiday hoping to enjoy lots of golf only too have the bag start too fall apart.

Not a problem I thought until I took it back too be told that it would need too be sent off and looked at, when I pointed out that this wasn't really very good customer service the staff changed too we've had your money and now you don't matter mode. I have now been told that as this was outside the statutory 28 days (hard too return faulty goods when you're away on holiday) no refund is due, I have been offered a new bag (not needed as I had to purchase one when away) or a credit note which seeing as I will not give them any more of my business is rather pointless.

The happy upshot is that already two friends who previously spent large sums will not not shop there and I will actively tell as many people as possible too avoid.

You have been warned

 

[Val]

Bought a complete new set of irons, woods, putter and bag as I have taken up golf again. Went away on holiday hoping to enjoy lots of golf only too have the bag start too fall apart.

Not a problem I thought until I took it back too be told that it would need too be sent off and looked at, when I pointed out that this wasn't really very good customer service the staff changed too we've had your money and now you don't matter mode. I have now been told that as this was outside the statutory 28 days (hard too return faulty goods when you're away on holiday) no refund is due, I have been offered a new bag (not needed as I had to purchase one when away) or a credit note which seeing as I will not give them any more of my business is rather pointless.

The happy upshot is that already two friends who previously spent large sums will not not shop there and I will actively tell as many people as possible too avoid.

You have been warned

And again.


Mods????

 

[brendy]

Seems someone has a bee in their bonnet over this company. Digging up 4 year old threads and posting several copy+pastes wont help your problem fella and would ask you to stop now.

Bought a complete new set of irons, woods, putter and bag as I have taken up golf again. Went away on holiday hoping to enjoy lots of golf only too have the bag start too fall apart.

Not a problem I thought until I took it back too be told that it would need too be sent off and looked at, when I pointed out that this wasn't really very good customer service the staff changed too we've had your money and now you don't matter mode. I have now been told that as this was outside the statutory 28 days (hard too return faulty goods when you're away on holiday) no refund is due, I have been offered a new bag (not needed as I had to purchase one when away) or a credit note which seeing as I will not give them any more of my business is rather pointless.

The happy upshot is that already two friends who previously spent large sums will not not shop there and I will actively tell as many people as possible too avoid.

You have been warned

 

[Happy hacker]

Why when my point is valid.

I apologize if the cut and paste isn't allowed but the facts of what I have posted are true and I would warn people of this particular companies treatment of customers.

Silly me I thought that something like this was encouraged too prevent anyone else having these issues.

 

[Val]

Why when my point is valid.

I apologize if the cut and paste isn't allowed but the facts of what I have posted are true and I would warn people of this particular companies treatment of customers.

Silly me I thought that something like this was encouraged too prevent anyone else having these issues.

One swallow doesn't make a summer, yours is a very isolated case given the experience of the forum.

 

[Happy hacker]

Yes but too me valid and surely I'm allowed to offer my poor experience so your readers can make an informed choice.

I thought that was the very purpose of threads such as this?