Cleveland - A bit of a whinge

Khamelion

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Posted up the other day about the head of my Cleveland CG16 6 iorn sheering off during a lesson, now some said the shop should replace the club, but the warranty is with Cleveland not the shop.

Anyhoo, it took the Cleveland rep a week to sort out getting it picked up and it's now two week since then, so as of tomorrow it'll be three weeks since the club broke and not a peep about when my club is expected back.

I have a lesson tomorrow so I'll be asking where it is, but I suspect the shop won't know.

I did consider trading in the CG16's a buying a new set of irons from a company that cares about customer service, but for the amount of golf I'll play the remainder of this year I'd be wasting my money.

That said I do think however when I do come to change my irons, I'll not be replacing them with another set of Clevelands as their customer service stinks.
 
Have you tried calling Cleveland themselves? Start off polite and depending on their response drop into the conversation that your playing partners, north east society friends and GM forum all know about it.

You might be surprised by their change of attitude they think their image is being tarnished
 
Why is your warranty with Cleveland? The vendor is responsible for the warranty not the manufacturer unless you bought direct from Cleveland. The proshop you bought from has the responsibility to replace the club and then they should take up their refund and replacement with Cleveland. It is the same with any warranty. Too often sellers deny all responsibility,. Any good pro would have sorted out your problem within a few days. Take it up with the proshop or store and check your rights on any consumer website.
 
In which case he could still have a word with Cleveland and say he is unhappy with the time taken and that he organised it with his Pro 3 week's ago. They might turn around and say when it was first brought to their attention. It will either speed them up or proven the Pro is the one who is at fault
 
Why is your warranty with Cleveland? The vendor is responsible for the warranty not the manufacturer unless you bought direct from Cleveland. The proshop you bought from has the responsibility to replace the club and then they should take up their refund and replacement with Cleveland. It is the same with any warranty. Too often sellers deny all responsibility,. Any good pro would have sorted out your problem within a few days. Take it up with the proshop or store and check your rights on any consumer website.

Took the words out of my mouth.
Retailers often use this excuse.
I had a similar thing happen to me at AG after the sole started coming away from my Adidas tour traxions. Manager of the store told me the warranty was with the manufacturer and that he would have to speak to Adidas before replacing them.Three days later i telephoned the shop to be told they wouldn't replace the shoes. I telephoned Adidas in my lunch break ( 12.45 ) and explained what had happened, Adidas customer services rang me back at 5.35 and said " if you'd like to call into AG on your way home a replacement pair of shoes are there for you".
 
why post anther thread?

you are getting the same answers that you were given last time (and ignored), you've already used other social media outwith the forum to voice your displeasure, and now you have started a second thread on the same subject here!
 
why post anther thread?

you are getting the same answers that you were given last time (and ignored), you've already used other social media outwith the forum to voice your displeasure, and now you have started a second thread on the same subject here!

And why should he not post it on here? He's unhappy with the service he's received and is sharing it with the golfing community.

Are you as miserable in person as you appear on here?
 
And why should he not post it on here? He's unhappy with the service he's received and is sharing it ....
i assume it was more the fact that its a repeat of another thread, where the same info and the same advice was given. In fact in the other one it was even mentioned that the OP had the Cleveland customer service number .... so basically why has he still not had any contact with them?

Personally the approach of mungoscorner shows how to deal with these things. Could all be sorted just by phoning them.
 
i assume it was more the fact that its a repeat of another thread, where the same info and the same advice was given. In fact in the other one it was even mentioned that the OP had the Cleveland customer service number .... so basically why has he still not had any contact with them?

Personally the approach of mungoscorner shows how to deal with these things. Could all be sorted just by phoning them.

Although he shouldn't really have to do the chasing, calling them may be a good idea but still does it matter if he posts another update of his annoyance?

We see which ball do you use every other day. People should learn to read what they want to read and leave policing the forum to the moderators.
 
Lets be honest, if your doing a test of customer service then fine wait and wait and wait until they contact you, but if it really means anything to you then why would you not contact them?
 
Lets be honest, if your doing a test of customer service then fine wait and wait and wait until they contact you, but if it really means anything to you then why would you not contact them?

I would personally but we are all different. Oh well Every company has unhappy customers.
 
And why should he not post it on here? He's unhappy with the service he's received and is sharing it with the golfing community.

Are you as miserable in person as you appear on here?

because -

1. there are elements in the previous thread relevant to the current, so it's constructive
2. there was clear advice given - which saves others repeating it
3. when (or if) anyone uses the search function they will get a complete picture rather than having to search multiple thread links (which is why they don't bother and just post a question)

there's 3 - some may have more, but that's not really the point is it.

as to your last question, why don't you start a thread on it and those on here that have met me can respond? Personally I can't see any link between my post, with reasons as now explained, and your question; but maybe that's just me.
 
Yet another post descends into the total and utter confusion that is Golf Monthly Forum. Nowt new there, trouble is there are so many trolls on here that you have to wade through the abuse before you get to a decent answer. Unfortunately the forum constantly decends into troll city akin to something from Lord of the rings.
 
I have Cleveland clubs, courtesy of GM and Cleveland themselves. Couldnt have been a nice bunch of people and my clubs arrived quicker than I actually expected them too.

I cant speak highly enough of Cleveland, I think they are a top top brand.
 
because -

1. there are elements in the previous thread relevant to the current, so it's constructive
2. there was clear advice given - which saves others repeating it
3. when (or if) anyone uses the search function they will get a complete picture rather than having to search multiple thread links (which is why they don't bother and just post a question)

there's 3 - some may have more, but that's not really the point is it.

From the original post, the only elements which cross threads, were suggesting I call Cleveland directly and that covers both points 1 and 2 above.

I'm going to wait till Tuesday, the 4th June, to see if Cleveland come back to the shop tomorrow (Monday 3rd June), if not I'll call Cleveland direct to find out what's going on. I don't know what the delay is, could be lazy local Cleveland Rep, a poor working realtionship between shop and Cleveland rep, poor turn a round time where Cleveland repair clubs, they could be very busy and there is a long lead time on repairs, or something entirely different, but that written I am going to chase Cleveland this week.

Part of the reason I've not chased for an answer is that due to work commitments, today was only the 2 round I've played in the last 3 weeks and apart from a couple of visits to the driving range, I've not swung a club. Had I been playing 2 or 3 times a week, I'd have been on Clevelands back after a week.

If the chances of me getting more golf in for the remainder of this year improve, I may still trade in the CG16's for something different, but that depends work and the weather.

I have Cleveland clubs, courtesy of GM and Cleveland themselves. Couldnt have been a nice bunch of people and my clubs arrived quicker than I actually expected them too.

I cant speak highly enough of Cleveland, I think they are a top top brand.

I have no doubt the the experience you had at Cleveland getting fitted was quite exceptional, but like all things in life, not everything is or can be like that. As in all walks of life there's always the chance of a fly in the ointment which gives people different views, thoughts and opinions.
 
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