Bloody AG

[Skypilot]

Booked a lesson on Wednesday for Thursday at 10:00
Hung about for for 45 minutes waiting for the guy.
Eventually got peed off and asked what was going on only to be told he wouldn't be in for another half hour as it was his late start that day.
I couldn't wait any longer so told the the assistant how I felt and walked out.
I expected I might get a phone call and an apology but not bloody likely.
Very disappointing and very unprofessional.
:angry::angry::angry:

 

[HomerJSimpson]

Booked a lesson on Wednesday for Thursday at 10:00
Hung about for for 45 minutes waiting for the guy.
Eventually got peed off and asked what was going on only to be told he wouldn't be in for another half hour as it was his late start that day.
I couldn't wait any longer so told the the assistant how I felt and walked out.
I expected I might get a phone call and an apology but not bloody likely.
Very disappointing and very unprofessional.
:angry::angry::angry:

Was it a lesson in store? I would have been calling the guy and asking where he was and why he was late if he'd made an appointment irrespective of what time he was due to start. Is he an AG pro or a pro using AG to get lessons at a range?

 

[Skypilot]

He's an AG pro.We booked it together the previous day. He got his diary out, logged it and confirmed he'd be ready at 10:00.
When I complained to the assistant he checked the diary was correct, which it was. He then told me xxx wasn't even due in until 11:00.
I'd made a special trip and got there at 9:30 to warm up on the range. Left at 10:45 as I couldn't wait any longer.

 

[HomerJSimpson]

He's an AG pro.We booked it together the previous day. He got his diary out, logged it and confirmed he'd be ready at 10:00.
When I complained to the assistant he checked the diary was correct, which it was. He then told me xxx wasn't even due in until 11:00.
I'd made a special trip and got there at 9:30 to warm up on the range. Left at 10:45 as I couldn't wait any longer.

I'd be asking for a refund. And wouldn't be rebooking

 

[chellie]

I'd also complain about it on social media plus higher up the AG chain.

 

[HomerJSimpson]

I'd also complain about it on social media plus higher up the AG chain.

Definitely. Wasn't there an AG presence on here a while back?

 

[Fish]

Why didn't you ask the assistant to call him after say 10.15?

 

[virtuocity]

I'd also complain about it on social media plus higher up the AG chain.

Why? Despite my weathered appearance, I still consider myself to be reasonably young. However, I still remember a day when if you received bad service, you then make a personal decision to deny that firm your business in the future. Now, the culture is that we, protected by distance and our keyboard, start whining on social media platforms looking for 'justice'.

OP booked a lesson and didn't get it. He'll get a refund if he wants it. Leave it at that.

 

[Hacker Khan]

Why? Despite my weathered appearance, I still consider myself to be reasonably young. However, I still remember a day when if you received bad service, you then make a personal decision to deny that firm your business in the future. Now, the culture is that we, protected by distance and our keyboard, start whining on social media platforms looking for 'justice'.

OP booked a lesson and didn't get it. He'll get a refund if he wants it. Leave it at that.

Because nowadays companies are much more likely to respond to a complaint of bad service if it is on social media. If you email them only you and them know about how badly they have done, if it is on social media a whole lot more people know and companies care massively about their reputation on social media.

Once for 2 hours on a Saturday morning I was trying to get through to BT about something that they had ballsed up on big time. I was put on never ending hold and also was just hung up on. I then tweeted my frustration to them and I was called back withing 10 minutes, problem sorted.

 

[Deleted member 15344]

Why would you wait 45 mins before finding out where he is ?

Did you not book in as soon as you got there ?

 

[HomerJSimpson]

Because nowadays companies are much more likely to respond to a complaint of bad service if it is on social media. If you email them only you and them know about how badly they have done, if it is on social media a whole lot more people know and companies care massively about their reputation on social media.

It's the way business is and if companies place so much emphasis on their social media profile to attract customers they need to be able to deal with the flip side when their level of service falls below what we'd consider acceptable levels

 

[Jacko_G]

Why? Despite my weathered appearance, I still consider myself to be reasonably young. However, I still remember a day when if you received bad service, you then make a personal decision to deny that firm your business in the future. Now, the culture is that we, protected by distance and our keyboard, start whining on social media platforms looking for 'justice'.

OP booked a lesson and didn't get it. He'll get a refund if he wants it. Leave it at that.

This. :thup:

 

[Sats]

Why would you wait 45 mins before finding out where he is ?

Did you not book in as soon as you got there ?

I agree why wait around for 45 minutes before asking?

 

[Skypilot]

why wait around for 45 minutes before asking?

I condensed what happened for brevity.
When I booked the other guys in the shop were ribbing the pro and telling me to expect him to be at least 10 minutes late as he was last time. I told him I wasn't bothered about a few minutes.
Also - The shop is based at my club and the lessons take place on the driving range about 200 yards away. I asked if I should meet him there but he said no, come up to the shop.
Anyway - I got to the shop just before 10:00 and said hi to the guys, who all know me, to let them know I was there.
So I waiting until around quarter past to allow for what the guys had said the previous day.
When he hadn't arrived by then I assumed there may have been a misunderstanding about where to meet and made my way to the driving range/club house but it took a while for the guy at the desk to become free and check the training rooms for me.
It was then gone half past before I made my way back to the shop to raise my concern.
At this time I could only see one assistant and he was serving customers so it was another 10 minutes before I could ask him what was going on.
He then checked the booking diary had been scheduled correctly, which it was. He then refered to another book which told him xxx was listed as starting at 11:00 that day. He was very apologetic and offered to try and contact the guy but I'd already stretched this out as long as I could.
I told the assistant how annoyed I was.
I expected an apologetic phone call from the pro later which would have placated me a bit but it never happened. In fact that's wound me up even more.