As the initial author of this post, I am happy to add a positive addendum to a somewhat negative review...support has been reinstated and appears consistent and timely.
Initially attracted to the Powaglide PG-02 by its simplicity and comparatively competitive price. But after six months, I've had nothing but multiple problems and dismal to zero customer support. Misfitting battery cradles...loose or missing bolts and nuts...defective power cables...fender...