I assume you are paying them? I which case it is reasonable call for an update any time you please!
Our last purchase started to stall and I ended up calling twice daily to push things through, squeaky hinge and all that
I just spent a year with BT & Netflix after getting fed up with the silly prices, but got a great deal coming back to SKY, £46/m for a year. Phone, broadband (no fibre here yet, but 18mb anyway) all channels Inc. sports & movies, multiform plus upgraded boxes to the 2tb one downstairs and...