Recent content by IanS

You miss the point. Spent plenty of money with them in that period, voucher was mislaid.-my fault- but was a loyal customer.

I am not threatening any legal action and fully accept they are within their rights to refuse an extension. My point is that they have banked the money and are not interested in retaining my business. The proportion of their profits that arise from expired vouchers must be tiny yet they are...

Awful experience with American Golf. Found a voucher bought for me in May 2014 for £75 which I had mislaid. Tried to redeem but told it had expired after 12 months. Emailed customer services who added 12 months grace which of course was insufficient to make any difference. They are within their...